Bilingual Spanish Customer Experience Consultant

Mass Markets; Cape Town; On-site; ZAR 20 000 - 30 000; Full time

Job summary

A leading BPO company is seeking a Spanish Speaking Customer Service Consultant to provide excellent service to Spanish-speaking customers. Responsibilities include answering inquiries, troubleshooting, and promoting products. Candidates should possess strong communication skills and previous customer service experience. The position requires working hours aligned with the United States time zone. Competitive compensation and benefits offered.

Benefits

Annual Leave

Health Benefits after probation

Career Growth Opportunities

Paid Training

Positive Work Environment

Casual Dress Code

Qualifications

• Must have access to a stable internet connection with a minimum of 100 Mbps speed.
• Experience in customer service, sales, or a similar role required.
• Ability to listen attentively and address customer concerns promptly.

Responsibilities

• Provide accurate responses to customer inquiries in Spanish.
• Resolve customer complaints and technical issues.
• Document customer interactions in the company’s system.

Skills

Fluent Spanish speaker

Excellent verbal communication

Customer service experience

Strong organizational skills

Education

Grade 12

Tools

CRM systems

Job description

A leading BPO company is seeking a Spanish Speaking Customer Service Consultant to provide excellent service to Spanish-speaking customers. Responsibilities include answering inquiries, troubleshooting, and promoting products. Candidates should possess strong communication skills and previous customer service experience. The position requires working hours aligned with the United States time zone. Competitive compensation and benefits offered.