Bilingual Back Office Lead (Spanish/English)

Lead Capital Group; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A dynamic financial services firm in Cape Town is seeking a Back Office Administrator to ensure positive customer interactions. The role involves managing customer inquiries, administrative duties, and maintaining records. Ideal candidates have at least 2 years in a Call Center and 3 years in customer service. Fluency in English and Spanish is required, alongside proficiency in call center technology and MS Office applications.

Qualifications

• Minimum 2 years experience in Call Center environment.
• Minimum 3 years experience in back office or customer service and administration departments.

Responsibilities

• Perform administrative duties including sending emails and resolving customer complaints.
• Maintaining a positive, empathetic, and professional attitude toward customers.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Skills

Fluent in both Spanish and English

Problem-solving ability

Computer literacy (MS Office applications and G-Suite)

Tools

Call center technology

Job description

A dynamic financial services firm in Cape Town is seeking a Back Office Administrator to ensure positive customer interactions. The role involves managing customer inquiries, administrative duties, and maintaining records. Ideal candidates have at least 2 years in a Call Center and 3 years in customer service. Fluency in English and Spanish is required, alongside proficiency in call center technology and MS Office applications.