Benefits Consular

Jordan HR; Cape Town; Remote; ZAR 300,000 - 400,000; Full time

Job summary

A healthcare support company is seeking a Customer Support Representative to assist members in understanding their health plans and benefits. This fully remote position requires strong communication skills, empathy, and detail-oriented problem-solving abilities. Candidates must have a high school diploma and a background in customer service or related fields. The role involves responding to inquiries and supporting members effectively while ensuring compliance with regulations.

Qualifications

• Empathy, patience, and professionalism in addressing member concerns.
• Ability to follow procedures accurately and manage information efficiently.
• Clear, adaptive communication across various channels.

Responsibilities

• Help members understand their health plans clearly and accurately.
• Assist members with navigating enrollment platform.
• Respond to inquiries with empathy and professionalism.

Skills

Empathy

Detail-Oriented

Clear Communication

Problem-Solving

Adaptability

Technical Proficiency

Education

High school diploma or equivalent

Background in customer service, insurance, or healthcare

Job description

Key Responsibilities :

• Member Education: Help members understand their health plans and benefits clearly and accurately.
• Enrollment Support: Assist members with navigating the enrollment platform to select suitable benefit plans.
• Customer Service: Respond to inquiries via phone, email, or text with empathy and professionalism.
• System Usage: Use internal platforms for communication and training.
• Regulatory Compliance: Maintain a strong understanding of and adherence to HIPAA, POPIA, and SANC regulations.
• Other Duties: Perform additional related tasks as needed.

Skills & Qualifications :

• Customer Care: Empathy, patience, and professionalism in addressing member concerns.
• Detail-Oriented: Ability to follow procedures accurately and manage information efficiently.
• Communication: Clear, adaptive communication across various channels and audiences.
• Problem-Solving: Analytical thinking to resolve issues and support members effectively.
• Adaptability: Flexibility to handle different situations and shifting workflows.
• Technical Proficiency: Comfortable using multiple platforms and tools; capable of performing basic math and managing data.

Education & Experience :

• High school diploma or equivalent required.
• Preferred background in customer service, insurance, healthcare, billing, or hospitality.
• Experience providing client-focused solutions.

Work Environment :

• Primarily desk-based work involving extended computer use.
• This position is fully remote.