Bench Shift Supervisor

Alliance Foods SA (Pty) Ltd.; Qonce; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading food services company in Eastern Cape is seeking 20 Trainee Shift Supervisors to join their development program for future Shift Supervisor positions. The role involves assisting the Restaurant General Manager to maintain CHAMPS Standards, managing shifts effectively, and ensuring employee performance, safety, and training. This position provides an excellent opportunity for growth and is essential for ensuring top-notch customer service and operational efficiency.

Responsibilities

• Assist the RGM in achieving CHAMPS Standards.
• Manage shifts according to Company Policies and Procedures.
• Allocate responsibilities to shift employees and monitor performance.
• Ensure all employees follow maintenance procedures.
• Implement controls for safety and security of employees and customers.
• Report on employee relations, customer service, and health inspections.
• Assist in restaurant training programs for staff.
• Support and demonstrate KFC principles.

Job description

An opportunity exists in the Talent Pool / Bench of the Operations Department for 20 x Trainee Shift Supervisors. Reporting to the Restaurant General Manager, the successful incumbent/s will be part of a development programme aimed at getting them ready for future Shift Supervisor positions that may arise in the business.

KEY RESPONSIBILITIES

• Assist the RGM in the achievement of CHAMPS Standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations for Cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service.
• Manage shifts in accordance with Company Policies and Procedures including directing the activities of employees in maximising sales, operating efficiency and profitability.
• Allocate responsibilities to each employee on shift and monitor performance accordingly.
• Ensure that all employees follow correct maintenance procedures in accordance with the established maintenance roster and advise RGM of any repairs or maintenance required.
• Ensure that controls and procedures are implemented to protect the safety and security of employees, customers, property, and company funds are maintained by all employees on all shifts under supervision.
• Report to the ARM/RGM any aspects of employee relations, customer service, health inspection issues that are likely to affect the operation of the restaurant.
• Assist the ARM/RGM to implement restaurant training programmes for staff to enable them to maximise performance and realise their career potential.
• Support and demonstrate the How We Win Together at KFC principles, acting as a role model and providing leadership with Heart, Smart and Courage