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Bellman

Crew Life at Sea

Johannesburg

On-site

ZAR 50,000 - 200,000

Full time

30+ days ago

Job summary

A leading company in the hospitality industry seeks a Guest Services Agent for a cruise ship, responsible for welcoming guests, assisting with luggage, and providing information on services. Ideal candidates should have strong communication skills, experience in customer service, and the ability to thrive in a dynamic environment.

Qualifications

  • Previous experience in a customer service role, preferably in the hospitality industry.
  • Ability to work in a fast-paced and dynamic environment.
  • Fluency in English; additional languages are a plus.

Responsibilities

  • Greet guests and assist with luggage onboard the cruise ship.
  • Respond to guest inquiries and provide information about on-board services.
  • Maintain a clean and organized lobby and luggage storage area.

Skills

Communication
Interpersonal skills
Attention to detail
Multitasking

Education

High school diploma or equivalent

Job description

Key Responsibilities:

- Greet guests upon arrival and assist them with their luggage onboard the cruise ship

- Escort guests to their rooms and provide information about the ship's facilities and services

- Assist with check-in and check-out procedures, including collecting and delivering luggage to and from guest rooms

- Provide information and directions to guests, including recommendations for on-board activities and excursions

- Respond to guest inquiries and requests in a timely and professional manner

- Maintain a clean and organized lobby and luggage storage area

- Coordinate with other departments to ensure smooth and efficient guest service

- Adhere to all safety and security procedures and report any incidents or concerns to the appropriate personnel

- Participate in training and development programs to enhance your skills and knowledge of the ship and its services

Requirements:

- High school diploma or equivalent

- Previous experience in a customer service role, preferably in the hospitality industry

- Excellent communication and interpersonal skills

- Ability to work in a fast-paced and dynamic environment

- Strong attention to detail and ability to multitask

- Physical ability to lift and carry luggage

- Flexibility to work shifts, including weekends and holidays

- Fluent in English, additional languages are a plus

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