Bartender

MORE Collection; Mpumalanga; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A luxury hospitality brand based in KwaZulu-Natal and Mpumalanga is seeking a service team member to ensure high standards of food and beverage service. Responsibilities include upselling beverages, adhering to procedures, and maintaining communication with the kitchen. Candidates should exhibit excellent customer service, attention to detail, and a proactive attitude, coupled with knowledge of food, beverages, and guest requirements. Join the MORE family to enhance guest experiences!

Qualifications

• Excellent attention to detail in service delivery.
• Ability to upsell and recommend beverages to guests.
• Strong knowledge of all menu changes and dietary requirements.

Responsibilities

• Perform consistent service according to standards.
• Prepare for each guest service with confidence.
• Follow stock control procedures and account for beverages served.

Skills

F&B customer service in luxury environment

Knowledge of wine and cocktails

Food and cooking methods

Stock rotation and control

Hygiene and cleaning products

Communication skills

Team player attitude

Time management

Proactive and creative flair

Job description

Overview

Follow procedures for service, sales, expenses and profit goals as directed and as outlined in the beverage department’s operating plans and budgets, whilst promoting the company goals of guest service and satisfaction, teamwork, reporting requirements and financial performance.

KEY FOCUS AREAS

• Perform consistent service according to the service standards and be fully prepared for each guest service, including mis-en-place, confidence in food/menu descriptions and wine pairing recommendations.
• Be aware of all menu changes and dietary requirements of the guests.
• Upsell and recommend beverages to guests.
• Obey the liquor regulations.
• Perform beverage preparation or service tasks including presentation and sales of beverages.
• Support optimal communication between the Kitchen and the Service team, attending daily service meetings.
• Follow the stock control procedures, making sure that every beverage consumed is correctly accounted for.
• Assist with minibar, kids’ entertainment and luggage duties if required.

REQUIREMENTS - QUALIFICATIONS AND SKILLS

• Knowledge of the highest level of F&B customer service in a luxury environment.
• Knowledge of wine, cocktails and other beverages served.
• Knowledge of food, cooking methods, and all menus.
• Good knowledge and understanding of stock rotation and control.
• Knowledge of hygiene and all cleaning products used.
• Knowledge of the operation of equipment and appliances.
• Knowledge of all MORE properties and all activities offered.
• Knowledge of all departments/operations of your property.
• Excellent attention to detail, excellent hygiene principles.
• Guest focus philosophy, living the MORE brand and the MORE experience.
• Good communication skills (written and verbal), practicing honest communication.
• Team player with positive attitude, enthusiasm, and emotional control.
• Excellent time management and self-discipline.
• Proactive, use initiative and creative flair when required.
• Committed and loyal, adaptable, and flexible.

MAXIMIZING YOUR IMPACT AS A MEMBER OF THE MORE FAMILY COLLECTION

• Excellent attention to detail.
• Guest focus philosophy, living the MORE brand and driving the MORE experience.
• Excellent communication skills (written and verbal), practicing honest communication.
• Team player with positive attitude, enthusiasm, and emotional control.
• Excellent time management and self-discipline, interpersonal & solution seeking skills.
• Proactive, use initiative and creative flair when required.
• Committed and loyal, adaptable, and flexible.
• Must work accurately under pressure.
• People skills – tolerance, patience, and care, ability to receive constructive feedback openly.

VALUES AND CULTURE

We create opportunities and experiences for people to enrich their lives. Our values guide our behaviours and how we act, and they help us find the right partnerships for growth:

• Be AWARE (the “thoughtful” value) – Eyes and ears open; Arrive ready; Be human
• Respond GENEROUSLY (the “more” value) – Always respond; Give more, do more; Have a mindset of abundance
• Strength in DIVERSITY (the “family” value) – Act in harmony; Work together; Act inclusively
• Make it BETTER (the “continuous improvement” value) – Positively influence; Keep learning; Own it