Banqueting Supervisor

Pepperclub Hotel; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A premier hospitality establishment in Cape Town is seeking a dedicated Banqueting Supervisor. The role involves overseeing banqueting events, managing setups, and ensuring high-quality service delivery. Candidates should have strong organizational skills, a minimum of 2 years in hospitality, and familiarity with event management systems like Opera. This full-time position requires shift flexibility.

Qualifications

• Minimum 2 years' experience in banqueting or hospitality operations.
• Flexibility to work shifts, weekends, and public holidays.

Responsibilities

• Assist in planning and coordinating setup for banqueting functions.
• Supervise equipment organization and store management.
• Ensure excellent guest service during events.

Skills

Strong organizational and time-management skills

Eye for detail and layout accuracy

Ability to work under pressure and manage multiple events

Familiarity with Opera PMS

Good interpersonal skills

Team player with leadership skills

Education

Grade 12 or equivalent qualification

Tools

Opera PMS

Job description

Position Overview :

The Banqueting Supervisor is responsible for supporting the daily operations of all banqueting events. This includes overseeing the setup and breakdown of function spaces, managing banqueting stores and equipment, and assisting with administrative and billing tasks via the Opera system. The role requires a proactive, hands-on leader who ensures seamless service delivery and operational efficiency.

Key Responsibilities :

Operational Support

• Assist in planning and coordinating the setup and breakdown of all banqueting functions (conferences, weddings, gala dinners, corporate events, etc.)
• Ensure all setup standards align with guest specifications, event orders (BEOs), and brand standards.
• Supervise the placement and layout of tables, chairs, staging, AV equipment, and décor.
• Liaise with kitchen, AV, and front-of-house teams to ensure operational readiness.

Store & Inventory Management

Maintain proper control and organization of banqueting stores, ensuring all equipment is cleaned, stored, and accounted for.

Monitor stock levels of banqueting equipment and linen, and assist in requisitioning supplies as needed.

Conduct regular equipment audits and report damages or shortages to the Banqueting Operations Manager.

Guest Service & Event Execution

Be present during functions to support the service team and respond to guest or client needs.

Assist in managing last-minute requests, room resets, and real-time troubleshooting.

Administrative & System Support

Assist with event billing, posting charges accurately on Opera and coordinating with the finance and events team.

Ensure all financial and operational data is recorded correctly for reconciliation and reporting.

Support the completion of function checklists, shift reports, and closing documents.

Skills & Competencies :

Strong organizational and time-management skills

Eye for detail and layout accuracy

Ability to work under pressure and manage multiple events

Familiarity with Opera PMS (Property Management System) or similar event billing systems

Physically fit with stamina for lifting and moving equipment

Good interpersonal skills and a customer-first attitude

Team player with basic leadership and staff supervision skills

Minimum Requirements :

Grade 12 or equivalent qualification

Minimum 2 years' experience in banqueting / events setup or hospitality operations

Experience with hotel software systems, especially Opera, is an advantage

Flexibility to work shifts, weekends, and public holidays

Employment Type :

Full-time | Shifts as required