B2B Card Specialist

Mama Money; Johannesburg; On-site; ZAR 700 000 - 900 000; Full time

Job summary

A fintech startup is looking for a B2B Card Specialist to manage the lifecycle of B2B card products and ensure compliance with regulatory requirements. The role involves stakeholder management, product development, and providing customer support for B2B card issues. The ideal candidate has at least 5 years' experience in card issuing and B2B payments. Join a mission-driven team dedicated to making life easier for customers and creating a positive impact in the community.

Qualifications

• 5+ years of experience in card issuing, B2B payments, fintech or financial services.
• Strong understanding of card schemes, processors, and issuing bank relationships.
• Experience working with B2B customers and payment products.

Responsibilities

• Manage the end-to-end lifecycle of B2B card products.
• Ensure card products comply with regulatory, AML, KYC, and card-scheme requirements.
• Act as the primary point of contact for card-related partners and vendors.
• Gather feedback from teams to improve card features and processes.
• Provide expert support for complex B2B card issues.

Skills

Card operations

Stakeholder management

Analytical skills

Compliance knowledge

Communication skills

Job description

Overview

Who we are: Mama Money is a growth-stage fintech startup working to help migrant workers in South Africa send money home. Since 2015, we have been providing reliable remittances at a socially fair price to those who need it most. Mama HQ is in Cape Town, South Africa. We are 131 people strong from 19 countries across Africa, Asia, the UK, and Europe. Our culture is built around the well-being of our team members and making a difference in our communities, guided by the motto “Just be lekker!”. We’ve been around since 2015 and have earned accolades along the way. We’re looking for a B2B Card Specialist to drive and grow Mama Money’s B2B card offerings. This role sits at the intersection of product, operations, compliance, and partnerships, ensuring that business card solutions are compliant, scalable, and aligned with customer needs. The ideal candidate has strong experience in card issuing, B2B payments, and stakeholder management within a fintech or financial services environment.

As our B2B Card Specialist, you will:

• Card Product & Operations: Manage the end-to-end lifecycle of B2B card products (virtual and/or physical cards), oversee card issuance, activation, usage monitoring, and lifecycle management, and ensure smooth day-to-day card operations including transaction monitoring and issue resolution. Work closely with issuing banks, card networks (Visa/Mastercard), and processors.
• Compliance & Risk: Ensure card products comply with regulatory, AML, KYC, and card-scheme requirements. Support audits, reporting, and risk mitigation related to B2B card usage; identify and manage fraud risks and operational controls.
• Stakeholder & Partner Management: Act as the primary point of contact for card-related partners and vendors; collaborate with internal teams including Product, Tech, Compliance, Finance, and Customer Support; support onboarding and enablement of B2B customers using card solutions.
• Product Development & Improvement: Gather feedback from internal teams and B2B clients to improve card features and processes; support new card product launches and enhancements; analyze card usage data to identify growth opportunities and efficiency improvements.
• Customer Support & Enablement: Provide expert support for complex B2B card issues and escalations; develop documentation, training materials, and FAQs for internal teams and customers; ensure a seamless customer experience for B2B card users.

Requirements & experience:

• 5+ years experience in card issuing, B2B payments, fintech, or financial services
• Strong understanding of card schemes, processors, and issuing bank relationships
• Experience working with B2B customers and payment products

Skills & Competencies

• Solid knowledge of card operations, reconciliation, and transaction flows
• Understanding of compliance, AML, KYC, and fraud management in card programs
• Strong analytical and problem-solving skills
• Excellent communication and stakeholder management abilities
• Ability to work cross-functionally in a fast-paced fintech environment

Why Mama?

At Mama Money, we’re not just a company—we’re a movement. Everything we do is driven by one purpose: to make life better for our customers and the communities we serve. Our customers are our heartbeat, and they inspire every step we take. We’re all about making it easy. No red tape, no hassle—just simple, seamless experiences that put people first, and we’re here to make things easier, faster, and better for you. We believe in giving it a go—and then giving it another go if we have to. We’re a team of doers, dreamers, and innovators who aren’t afraid to break the mold. We take bold steps, experiment with fresh ideas, and never stop learning. At Mama Money, we own it—and we mean it. We take responsibility for our actions, our results, and how we show up every day. No passing the buck here. We approach every challenge with grit, passion, and determination. Here’s the best part: Mama Money is a place that truly cares. We care about the trust our customers place in us, our amazing team, and making an impact in the world by doing the right thing. When you join Mama Money, you’re joining a community. We’re a passionate, down-to-earth crew that works hard and celebrates wins along the way. If you’re ready to make a real difference, take on exciting challenges, and grow in a place where you’re valued and supported, then Mama Money is the place for you. Let’s make an impact—together.

Mama’s values: 1) Making it easier for our customers 2) Give it a go 3) Just own it. We may use artificial intelligence (AI) tools to support parts of the hiring process. Final hiring decisions are made by humans. If you would like more information about how your data is processed, please contact us.