AVBOB Member Rewards Graduate Programme : Vincent, Mthatha and Zastron (Eastern Cape)

AVBOB South Africa; Mthatha; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading mutual assurance society invites South African graduates aged 18-35 to apply for a twelve-month Graduate Internship Programme in Mthatha and Zastron. As an intern, you will enhance client service experiences, manage inquiries, and provide product assistance while gaining exposure to a century-old organization that values employee development. Qualifications include relevant degrees in finance or business, along with strong analytical skills. Positions are available in multiple locations with a focus on customer service.

Benefits

Employee assistance program

Wellness programs

Career development opportunities

Qualifications

• Must have a relevant degree in finance, accounting, marketing, or business.
• Strong analytical and problem-solving skills are required.
• Experience in customer service is preferred.

Responsibilities

• Deliver positive client service experiences.
• Manage client inquiries and document activities.
• Provide technical assistance on products and services.

Skills

Data Analytics

Sales Experience

Customer Service experience

Problem solving

Effective communication skills

Education

Financial Degree

Accounting / Economics Degree

BSc Information Systems

Marketing Management Degree

Business Administration Degree

Job description

Job title

AVBOB Member Rewards Graduate Programme : Vincent, Mthatha and Zastron (Eastern Cape)

Job Location

Eastern Cape, Mthatha

Deadline

December 26, 2025

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Description

• AVBOB Mutual Assurance Society invites unemployed South African graduates between the ages of 18-35 to apply for the 2024/25, twelve months Internship Programme.
• You will be working for a company that is over 100 years old with strong values which are customer centric. You will have access to personal services through the employee assistance program and wellness programs. You will be working for an organization that values employee development and rewards excellent performance.

Opportunities available at

• VINCENT
• MTHATHA
• ZASTRON

The areas of responsibility include but are not limited to :

• Deliver a positive and professional client service experience to branch customers.
• Manage client inquiries at branches and documenting activities and outcomes.
• Escalate customer complaints or complex queries to supervisors and branch managers in a timely manner.
• Provide clients with technical assistance on products and services offered by AVBOB Member Value.
• Build positive client relations by checking in regularly and following up on active processes.
• Maintain client records and documenting processes.
• Through post service surveys, identify potential client services concerns and facilitate proactive intervention steps.
• Keep an eye on emerging trends in client services and assist the team in leveraging these trends.
• Recommend product improvements based on client services feedback.

Requirements

Qualifications

• Financial Degree or
• Accounting / Economics Degree or
• BSc Information Systems or
• Marketing Management Degree or
• Business Administration Degree

Skills and Experience

• Data Analytics
• Sales Experience is advantageous
• Customer Service experience advantageous
• Problem solving
• Resilient and able to work under pressure.
• Effective communication skills both written and verbal.

Role based competencies

• Excellent customer service skills
• Team player
• Customer focused
• Communication
• Analytical
• Patience
• Graduate Trainee / Internship / siwes jobs