Automotive Service Advisor — Customer Experience Lead

Manpower Sa (Pty) Ltd; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

An innovative automotive group in Johannesburg is looking for an experienced Service Advisor. You will be the key link between customers and service technicians, managing interactions from booking to vehicle collection. Ideal candidates will have a background in service advising with strong customer service and administrative capabilities. This role is crucial for maintaining high customer satisfaction standards.

Qualifications

• 3-4 years of experience as a Service Advisor.
• Proven track record of meeting targets.
• Experience with corporate dealerships and volume brands.

Responsibilities

• Manage customer service interactions from initial booking to vehicle collection.
• Schedule appointments and estimate service costs.
• Coordinate with technicians to ensure accurate repair descriptions.
• Handle warranty and service claims efficiently.

Skills

Exceptional customer service capabilities

Excellent administrative skills

Strong interpersonal skills

Attention to detail

Tools

MS Office Suite

Evolve

IAL

Job description

An innovative automotive group in Johannesburg is looking for an experienced Service Advisor. You will be the key link between customers and service technicians, managing interactions from booking to vehicle collection. Ideal candidates will have a background in service advising with strong customer service and administrative capabilities. This role is crucial for maintaining high customer satisfaction standards.