Automotive Information & Client Liaison Specialist

Sydsen Group (Pty) Ltd; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading automotive organization in Gauteng is seeking a dynamic Information & Liaison Officer to provide excellent customer service and manage enquiries. The ideal candidate must have Grade 12 and previous call centre experience. Strong communication skills and fluency in an additional South African language are advantageous. This role supports the organization's commitment to customer satisfaction and industry compliance.

Qualifications

• Previous call centre experience is essential.
• Proficiency in English and at least one additional South African language.
• Knowledge of the Consumer Protection Act and the South African Automotive Industry Code of Conduct is advantageous.

Responsibilities

• Handle incoming telephone enquiries and requests for advice.
• Update and maintain the complaints management system.
• Provide advice on the Consumer Protection Act.
• Liaise with internal staff across all levels.

Skills

Fluency in additional South African languages

Strong computer literacy

Excellent interpersonal and communication skills

Education

Grade 12 (Matric)

Job description

A leading automotive organization in Gauteng is seeking a dynamic Information & Liaison Officer to provide excellent customer service and manage enquiries. The ideal candidate must have Grade 12 and previous call centre experience. Strong communication skills and fluency in an additional South African language are advantageous. This role supports the organization's commitment to customer satisfaction and industry compliance.