Autoglass Support & Customer Experience Specialist

PG Group (Pty) Ltd; Durban; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading automotive glass company in Durban seeks a dedicated individual for an administrative support role focusing on exceptional customer service and technical assistance in fitment processes. Ideal candidates should possess a FET or TVET qualification and have a strong understanding of customer experience. The position requires strong English literacy and the ability to learn and execute tasks related to vehicle inspections and chip repairs. A proactive approach and detail-oriented mindset are essential. This role may involve shift work and mobility within the area.

Qualifications

• Proficient in reading, writing, and conversing in English.
• Experience in customer and service environments is advantageous.
• Knowledge in chip repairs and Autoglass Fitments.

Responsibilities

• Provide administrative support and technical services.
• Assist with vehicle inspection certificates and pre- and post-inspections.
• Ensure best practices in stock control and ordering processes.

Skills

Verbal and written literacy in English

Numeric literacy

Ability to use products and tools

Education

Further Educational Training (FET) / TVET qualification

Job description

A leading automotive glass company in Durban seeks a dedicated individual for an administrative support role focusing on exceptional customer service and technical assistance in fitment processes. Ideal candidates should possess a FET or TVET qualification and have a strong understanding of customer experience. The position requires strong English literacy and the ability to learn and execute tasks related to vehicle inspections and chip repairs. A proactive approach and detail-oriented mindset are essential. This role may involve shift work and mobility within the area.