Associate Manager Kitroom South Coastal

PowerToFly; Cape Town; On-site; ZAR 400 000 - 600 000; Full time

Job summary

A global healthcare technology leader seeks an Associate Manager for Kitroom in Cape Town, South Africa. The role requires leading the loan kit operation, ensuring quality and service standards. Key responsibilities include managing team performance, fostering process improvements using lean six sigma tools, and overseeing effective communications to meet departmental KPIs. Candidates should have a university degree, at least 5 years of leadership experience, and excellent problem-solving skills. This position offers opportunities for professional growth within a dynamic organization.

Qualifications

• Minimum of 5 years' experience leading teams or projects.
• Professional working proficiency in English is required.
• Experience in operations and logistics with a customer-facing role.

Responsibilities

• Lead and motivate the team to achieve departmental KPIs.
• Take responsibility for capacity planning and resource management.
• Drive process improvement using lean six sigma tools.

Skills

Leadership

Communication skills

Problem-solving

IT literacy

Customer orientation

Education

University Degree/Diploma

Tools

Microsoft Office

Enterprise Resource Program (ERP)

Job description

Overview

TheAssociate Manager,Kitroomis responsible for leading the loan kit operationin order tomeet customer service and quality requirements. They will take responsibility for ensuring the loan kit operational metrics are delivered on time every time. This encompasses the entire operational process related to that specific area, ensuring a “Best in Class”organisationis created andmaintainedthrough implementing solutions to further develop,maintainand improve customer satisfaction, reduce cost andoptimiseinventory. A keycomponentof this role will also be to lead,coachand develop the team as well as importing and exportingbest in classtalent.TheAssociate Managerwill be expected to act as a deputy for the Manager of their department, leading by example and assisting in the overall running of the team.This will include helping to manage the daily workload (including capacity planning and creating action plans),assistingin ensuring that processes are in place and being followed, that opportunities areidentifiedfor improvement and acted upon and that engagement is part of theday to dayculture. TheAssociate Managerwould be expected toparticipateinregionalprojects, which may include integration work from Mergers& Acquisitions.

TheAssociate Manageris expected to continuously drive process improvement within the Kit room processes using lean six sigma tools.TheAssociate Managerwill directly manage and developemployees up toand inclusive ofSupervisors.

Responsibilities

• Support the Customer Logistics strategy. This will require the provision of a detailed operational review of all processes, procedures,methodsand tools to determineadequacyto meet the performance objectives of the department.
• May berequiredto devise the Loan Kit strategy for the country/ region. This will require the provision of a detailed operational review of all processes, procedures,methodsand tools to determine adequacy to meet the performance objectives of the department.
• Leading & motivating the workforce. This may include indirect management ofthird-partyemployees within the region that support Stryker business
• Take responsibility for and work in collaboration with other stakeholders to achieve departmental and divisional KPIs andobjectivessuch as Kit service level, efficiency, inventory, quality & any relevant financial performance metrics.
• Manage effective communications with the team to deliver operational targets, resolveissuesand complete team briefings effectively
• Complete all activities related to capacity planning including creation and presentation of business cases to upper management. This may include holiday planning, sickness/ absenceprocessesetc.
• Complete all people management processes including management of Performance Improvement plans, individual development plans, annual performance review process, feedback and coaching, interviews/ talentselection, Return to Works.
• Complete and remainup-to-dateon all Stryker approved leadership training programs
• Accuratelymonitorand use relevant production KPI's to ensure maximum efficiency and quality compliance
• Utiliseteam members effectively to deliver agreed targets to required quality and output
• Create an environment of development and cultivate talent in the department
• Ensure all team members are trained and capableto undertakerequiredtasks. Oversee andsign-offall relevant induction training for new members of the team. Maintain training records and relevant curriculum within Stryker Learning Management System (SLMS)
• Tooperatein a safe working manner andbe responsible forH+S within designated areas, and ensure all prescribed PPE is used correctly by each team member
• Collaborate and liaise with all internal and external stakeholders (this could include sales, customer service, warehousing, transportation, supply chain, asset team). Ensurethe customersatisfaction in terms of inventory and the right cost effectiveness
• Provide input or support key supplier review process (for suppliers of kit process equipment or services)
• Maintain supplies of departmental consumables. May also support the team with processing purchase orders in Enterprise Resource Program (or equivalent), monitoringstockand demandofdisposable products (washing and packaging material) for operational areas.
• Take responsibility foridentifyingareas of improvementandassistingin the implementation of actions relating to these.
• Lead and implement projects within the team and cross-functionally, to further improve the department, resulting in increased customer satisfaction/ efficiencies, lowercostsand optimized inventory levels
• Lead implementation of the Q12engagementimpact plan for the team andmonitorprogress against the plan.
• Build andmaintainrelationships with other Enabling Functions while driving toleverageopportunities across the areas.
• Liaise with and visit customersin order topartner with them to develop& execute innovative kit operational improvements.
• Management and execution of the operational processes related to any business acquisition/ integrations related to your area of responsibility
• Ensure all Compliance,Qualityand financial standards reporting policies are implemented and applied in your area. This may include leading changes to existing procedures, workinstructionsandtrainings.
• OverseeQMS documentation and QMS documentation re-alignment. This would also include driving anychangemanagement that stems from QMS re-alignments (training/ re-training).
• Overseeimplementation of local process improvements including Just-do-It actions, Lean 6S, enhancements or local rollouts ofSouth Africa/EEMEAprocess changes.
• Lead the daily Managed Daily Improvements (MDI) process and daily/ weekly metric reviews (productivity, quality, etc.) for the department andreportingto upper management when needed
• Benchmarking with other Stryker sites toidentifyoperational best practices and lead execution of needed changes locally.
• Support management teamwith creating annual budgets or updating quarterly budget projections

Qualifications

What you need

• Required:
• Equivalent ofUniversity Degree/Diplomaor equivalent desirable experience.
• English speaking (Professional Working Proficiency in English communication)
• Minimum of 5 years’ experience leading teams and (or) projects (for internal candidates- minimum of 2 years as supervisor)
• Experience of working within a team.
• Experience of workingtotight deadlines.
• Excellent communication skills
• Candemonstratea high levelof problem-solving skills
• Must be IT literate and efficient in an administrative environment. Well versed in Microsoft Office tools
• Knowledge of Operations management processes & general logistics
• Experience in general, operations orlogisticsincluding acustomer facingrole.
• Experience in people and project management.
• Lean Six Sigma Qualification or have professional experience in leading lean projects

Preferred

• Project / People Management qualifications an advantage
• Experience from the Medical Device,Pharmaceutical, healthcareor other regulated industry
• Experience with business process analysis
• Previousexperience using Enterprise Resource Program systems (ERP) in similar role

Competencies & Behaviors

• Ability to communicate in a highly effective manner and work both independently and as part of a team on assignments.Must be IT literate and efficient in an administrative environment. They must have the ability to work on their own initiative, prioritizing andorganisingworkload.
• Customer oriented- Strong customer focus
• Engagement- Drive self-engagement andother’steam members’ engagement
• Delegator- Delegate tasks to other members of the team and ensure on time completion
• Stakeholder Management- Manage expectations of multiple stakeholders
• Decision Making/Judgement – Selects effective approaches to solving issues, based on available information and businessobjectivesand escalates appropriately.
• Relationship Builder/ collaborator – Builds andmaintainsrelationships within the team and across the widerorganisation.
• Excellent communication skills.
• Proactive - Has a pro-active and independent personality, ability to manage their own workload andprioritiseappropriately.
• Strong internal drive and motivation to make a difference and add value to anorganisation.
• Attention to Detail - being careful about detail and thorough in completing work tasks.
• Dependability - being reliable, responsible, dependable, and fulfilling obligations.
• Independence - developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
• Initiative - a willingness to take on responsibilities and challenges.
• Innovation - creativity and alternative thinking to developnew ideasfor andanswers to work-related problems.
• Integrity - being honest and ethical. Promote anddisseminateCompliance Culture within the Company (compliance and ethical behavior)
• Decision Making/Judgement – Selects effective approaches to solving issues, based on available information and business objectives
• Strategic activity – Understands and considers customers, regulatory and legislative issues when making decisions
• Planning/Organisation– Understands what is needed toaccomplishprojectobjectivesandestablishappropriate goalsand priority. Demonstrateclear evidenceof objective measurement of their achievements.
• Relationship Builder – Builds andmaintainsrelationships with key internal stakeholders and with key clients/customer groups that support and improve effectiveness
• Innovation & Creativity – Proactively develops and championsnew ideas.
• Team Management - Ability to recruit, develop and engagehighperforming teams.
• Excellent communication skills
• Proactive - A self-starter who can define priorities and manage the complexities of multiple projects.Hasapro-activeand independent personality, ability to manage their own workload andprioritiseappropriately
• Strong internal drive and motivation to make a difference and add value to anorganisation
• Demonstrates the Stryker Leadership expectations of a Leader of People.

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.