Associate Lead, Client Operations - Programmatic

multilocal; Cape Town; On-site; ZAR 400 000 - 650 000; Full time

Job summary

Multilocal is seeking an Associate Client Operations Lead to manage the CSO team, ensuring high-quality client service and operational efficiency. The successful candidate will oversee workflows, coach team members, and improve processes in a remote-first environment. Strong people management and organizational skills are key requirements to thrive in this proactive role.

Qualifications

• Proven experience leading client services or operations teams.
• Strong people management skills and a proactive approach.
• Excellent organizational and workload management abilities.

Responsibilities

• Manage the team through 1:1s and goal setting.
• Enhance team skills and manage workload distribution.
• Collaborate with the Head of Revenue Operations on best practices.

Skills

Leadership

Communication

Organizational Skills

Tools

SSP and Programmatic Advertising

Job description

Multilocal is seeking a proactive and detail-oriented Associate Client Operations Lead to manage the CSO team, ensuring timely, high-quality responses to client requests in line with SLAs. This role involves overseeing daily workflows, coaching team members, supporting career development, and driving operational improvements. The successful candidate will collaborate with other teams to refine processes, implement best practices, and enhance overall efficiency in a fast-paced, remote-first environment.

Responsibilities

1. Manage the team by conducting 121’s, OKR reviews, and goal setting.
2. Enhance team skills by identifying areas for development and creating improvement plans.
3. Manage workload distribution to ensure requests are handled efficiently.
4. Ensure requests from Client Services / AdOps are addressed promptly and to a high standard.
5. Collaborate with the Head of Revenue Operations to develop and review best practices for operational efficiency.
6. Lead inter-departmental projects with other team leads.

Requirements

• Proven experience leading client services or operations teams with strong people management skills.
• Excellent organizational and workload management abilities to meet SLAs and client expectations.
• Knowledge of SSP and programmatic advertising.
• Skilled in coaching, conducting 1:1s, setting OKRs, and fostering team development.
• Strong interpersonal and communication skills, especially in a remote environment.
• Experience managing cross-functional projects and improving operational processes.
• A proactive, detail-oriented approach focused on efficiency and continuous improvement.