Associate Lead, Client Operations - Programmatic

multilocal; Cape Town; Remote; ZAR 500,000 - 700,000; Full time

Job summary

A dynamic consulting company is seeking an Associate Client Operations Lead in Cape Town to manage the CSO team. This role involves ensuring high-quality responses to client requests, coaching team members, and driving operational improvements. The ideal candidate should have strong leadership skills and experience in managing client services teams. A proactive approach and excellent organisational skills are essential.

Qualifications

• Proven experience leading client services or operations teams.
• Excellent organisational and workload management abilities.
• Strong interpersonal and communication skills.

Responsibilities

• Manage the CSO team to ensure timely responses to client requests.
• Conduct 121’s, OKR reviews, and goal setting.
• Improve team skills through development plans.
• Distribute workload evenly among team members.
• Collaborate with the Head of Revenue Operations on best practices.
• Lead inter-departmental projects with other team leads.

Skills

Client services leadership

Organisational skills

People management

Effective communication

Project management

Coaching and mentoring

Operational efficiency

Job description

Multilocal is seeking a proactive and detail-oriented Associate Client Operations Lead to manage the CSO team, ensuring timely, high-quality responses to client requests in line with SLAs. This role involves overseeing daily workflows, coaching team members, supporting career development, and driving operational improvements. The successful candidate will collaborate with other teams to refine processes, implement best practices, and enhance overall efficiency in a fast-paced, remote-first environment.

Responsibilities

· Team management, conducting 121’s, OKR reviews, goal setting

· Improving team skills: highlight areas for individual development and put plans in place to assist

· Workload management: ensuring requests are evenly distributed throughout the team

· Ensure requests coming from Client Services/AdOps are handled in a timely manner and to a high standard

· Work with Head of Revenue Operations on developing new best practices for working and continuously review performance to maximise efficiency

· Manage inter-departmental projects with other team leads

Requirements

· Proven experience leading client services or operations teams, with strong people management skills.

· Excellent organisational and workload management abilities to meet SLAs and client expectations.

· SSP and programmatic knowledge

· Skilled in coaching, conducting 1:1s, setting OKRs, and driving team development.

· Strong interpersonal and communication skills, with the ability to lead in a remote environment.

· Experience managing cross-functional projects and improving operational processes.

· A proactive, detail-oriented approach with a focus on efficiency and continuous improvement.