Associate Director of Operations

Concentrix; Johannesburg; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading customer experience solutions provider in Johannesburg is seeking an Associate Director of Operations to enhance operational performance across teams. You will be responsible for delivering exceptional service, managing budgets, and leading recruitment initiatives. The ideal candidate has over 5 years of experience in senior operations management and expertise in the retail or financial sectors. Join us to drive success and support a high-performance culture, with a commitment to inclusivity.

Qualifications

• Minimum 5 years of experience in a senior Operations Manager role.
• Expertise in either retail or financial services sectors.

Responsibilities

• Optimize operations to deliver top-notch service and achieve business goals.
• Manage budgets and operational metrics to support financial and business objectives.
• Lead recruitment and team development to foster a high-performance culture.
• Ensure compliance with framework standards and policies.
• Act as the key contact with clients and stakeholders across regions.

Skills

Strong communication

Negotiation skills

Strategic planning

Stakeholder management

Job description

Description

Associate Director of Operations – Onsite – South Africa

Are you the type of leader who thrives in dynamic environments and excels in strategic decision-making? If you're driven by results and have a passion for nurturing talent, Concentrix South Africa is looking for you! Join us as an Associate Director of Operations and lead our vibrant business to new heights.

About the Role

As an Associate Director of Operations, you will own the operational performance, leading teams to deliver industry-leading customer service and achieve our business objectives. You will ensure that best practices are optimized across all work streams, managing budgets, and developing key account objectives. You'll also play a crucial role in supporting recruitment, training, quality, and engagement initiatives.

Key Responsibilities

• Optimize operations to deliver top-notch service and achieve business goals.
• Manage budgets and operational metrics to support financial and business objectives.
• Lead recruitment and team development to foster a high-performance culture.
• Ensure compliance with framework standards and policies.
• Act as the key point of contact with clients and stakeholders across regions.

What We’re Looking For

• A minimum of 5 years of experience in a senior Operations Manager role.
• Strong communication and negotiation skills.
• Expertise in either retail or financial services sectors.
• Proven experience in strategic planning and stakeholder management.

Why Concentrix?

Be part of a global leader in customer experience solutions, where your contributions make a real impact. At Concentrix, we value innovation, teamwork, and the growth of our people.

If you're ready to lead and inspire while driving business success, apply today and take the next step in your career with Concentrix South Africa.

Concentrix is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Location: ZAF Cape Town - 10 Rua, Da Gama St, Foreshore, Cape Town

Time Type: Full time