Assistant Store Manager

Cash Crusaders Retail (Pty) Ltd; Vryburg; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading retail company is seeking an Assistant Store Manager in Vryburg. The successful candidate will drive store performance, enhance customer experiences, and manage a dynamic team. Responsibilities encompass operational management, inventory controls, and adherence to company standards. The ideal candidate has proven retail management experience and excels in leadership and communication. This role requires flexibility in working hours, including weekends and public holidays, creating a vibrant and motivated retail environment.

Qualifications

• Proven retail management experience.
• Strong leadership and people management skills.
• Excellent communication and organisational skills.
• Target and results-oriented mindset.
• Passion for customer service and retail excellence.

Responsibilities

• Drive store performance to achieve sales targets.
• Maximise income through effective promotions.
• Ensure implementation of merchandising standards.
• Attract and retain a loyal customer base.
• Oversee inventory controls and stock management.
• Ensure exceptional customer experiences.
• Lead a customer-first culture among staff.
• Train and develop staff to reach full potential.
• Ensure adherence to company policies and procedures.
• Oversee daily administrative duties.

Skills

Retail management experience

Leadership skills

Communication skills

Organisational skills

Customer service orientation

Target-oriented mindset

Job description

SUMMARY

POSITION INFO

Are you a results-driven leader with a passion for retail and people development? Join our dynamic team as an Assistant Store Manager and take ownership of a high-performance environment that thrives on operational excellence, outstanding customer service, and team growth.

Key Responsibilities

Operational Management

• Drive store performance to achieve and exceed sales targets.
• Maximise income streams through effective promotion of add-ons, GP, and other revenue channels.
• Ensure consistent implementation of merchandising and marketing standards.
• Attract and retain a strong and loyal customer base.

Inventory Management

• Oversee inventory controls and ensure effective stock management.
• Monitor store performance in line with stock availability and customer demand.

Customer Service

• Ensure exceptional customer experiences that exceed expectations.
• Review and act on Mystery Shopper reports and customer feedback.
• Resolve product and service-related complaints quickly and effectively.
• Lead by example in reinforcing a customer-first culture among staff.

People Management

• Train, develop and motivate staff to reach full potential.
• Plan for succession and promote internal growth.
• Manage performance consistently and fairly.
• Foster a positive, engaging and productive working environment.

Administration & Compliance

• Ensure strict adherence to company policies, systems, and procedures.
• Oversee daily administrative duties, including cash-ups, safe checks, alarm checks and maintenance of admin files.

What We’re Looking For

• Proven retail management experience
• Strong leadership and people management skills
• Excellent communication and organisational skills
• Target and results-oriented mindset
• Passion for customer service and retail excellence

Working Hours

Retail hours, including weekends and public holidays