Assistant Store Manager

Job Placements; Cape Town; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading retail company in Cape Town is seeking an Assistant Store Manager to lead a high-performance team. This role involves driving store performance, exceeding sales targets, and fostering a customer-first culture. Ideal candidates should have strong leadership skills and a passion for retail. Responsibilities include managing inventory and ensuring exceptional customer service. Join us to develop your career in a dynamic environment that values operational excellence and team development.

Qualifications

• Results-driven leadership skills.
• Passion for retail and people development.

Responsibilities

• Drive store performance to achieve and exceed sales targets.
• Maximise income streams through effective promotion.
• Ensure consistent implementation of merchandising standards.
• Attract and retain a strong and loyal customer base.
• Oversee inventory controls and ensure effective stock management.
• Monitor store performance in line with stock availability.
• Ensure exceptional customer experiences that exceed expectations.
• Review and act on Mystery Shopper reports.
• Resolve product and service-related complaints effectively.
• Train, develop, and motivate staff to reach full potential.

Job description

Are you a results-driven leader with a passion for retail and people development? Join our dynamic team as an Assistant Store Manager and take ownership of a high-performance environment that thrives on operational excellence, outstanding customer service, and team growth.

Key Responsibilities

• Drive store performance to achieve and exceed sales targets.
• Maximise income streams through effective promotion of add-ons, GP, and other revenue channels.
• Ensure consistent implementation of merchandising and marketing standards.
• Attract and retain a strong and loyal customer base.
• Oversee inventory controls and ensure effective stock management.
• Monitor store performance in line with stock availability and customer demand.
• Ensure exceptional customer experiences that exceed expectations.
• Review and act on Mystery Shopper reports and customer feedback.
• Resolve product and service-related complaints quickly and effectively.
• Lead by example in reinforcing a customer-first culture among staff.
• Train, develop and motivate staff to reach full potential.
• Plan for succession and promote internal growth.
• Manage performance consistently and fairly.