Assistant Outlets Manager

Hilton Worldwide, Inc.; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A global hospitality company is seeking an Assistant Outlets Manager in Cape Town to deliver exceptional service across food and beverage outlets. The ideal candidate will work in various settings, manage guest orders, and ensure adherence to brand standards. Previous experience in the hospitality industry and strong customer service skills are essential for this role, alongside the ability to work flexibly and as part of a team.

Qualifications

• Commitment to delivering high levels of customer service.
• Ability to work independently or as part of a team.
• Flexibility to adapt to a range of work situations.

Responsibilities

• Work in all areas of Food and Beverage to deliver excellent service.
• Take and deliver customer orders with high levels of service.
• Manage guest queries efficiently and ensure compliance with standards.

Skills

Customer service

Teamwork

Flexibility

Job description

Assistant Outlets Manager (HOT0C4CM)

Job Number: HOT0C4CM

Work Locations: Canopy by Hilton Cape Town Longkloof c/o Kloof Street & Park Road Garden Cape Town 8001

What will I be doing?

As an Assistant Outlets Manager, you are responsible for working in all areas of Food and Beverage as needed to deliver an excellent Guest and Member experience. An Assistant Outlets manager will also be required to take and deliver customer orders and work to achieve departmental targets. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Able to work in all areas of Food and Beverage including Bar, Restaurant, Room Service and Conference and Events
• Welcome guests in a polite and friendly manner
• Take and deliver customer orders, consistently demonstrating high levels of customer service
• Prepare set ups for tables and/or rooms
• Follow cash handling procedures
• Manage guest queries in a timely and efficient manner
• Up-sell with latest departmental incentives
• Ensure compliance of brand standards
• Ensure cleanliness of work areas
• Comply with hotel security, fire regulations and all health and safety legislation
• Comply with local licensing laws
• Be environmentally aware
• Assist other departments wherever necessary and maintain good working relationships

What are we looking for?

An Assistant Outlets Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Commitment to delivering high levels of customer service
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous Food and Beverage and/or industry experience
• Experience with cash handling
• Knowledge of Food Hygiene Regulations

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!