Assistant Maitre'd

Crew Life at Sea; Wes-Kaap; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A luxury cruise line is seeking a Dining Room Supervisor to manage daily operations onboard. Responsibilities include training staff, maintaining cleanliness, and ensuring high service standards. The ideal candidate has 2+ years in a supervisory role, excellent communication skills, and a commitment to guest satisfaction. Flexibility in working hours is essential.

Qualifications

• Minimum of 2 years of experience in a supervisory role in a fine dining restaurant or luxury hotel.
• Ability to work in a fast-paced, dynamic environment and handle multiple tasks simultaneously.
• Willingness to work flexible hours, including evenings, weekends, and holidays.

Responsibilities

• Train, coach, and supervise dining room staff to ensure high-quality service standards.
• Monitor and maintain the cleanliness and appearance of the dining room.
• Respond to guest inquiries and concerns in a professional and timely manner.

Skills

Excellent communication and interpersonal skills

Strong leadership and team management skills

Knowledge of food and beverage operations

Attention to detail

Job description

Overview

• Assist the Maitre'd in overseeing the daily operations of the dining room, including managing reservations, seating arrangements, and service flow onboard the cruise ship

Responsibilities

• Train, coach, and supervise dining room staff to ensure high-quality service standards are met
• Monitor and maintain the cleanliness and appearance of the dining room, ensuring it meets company standards
• Respond to guest inquiries and concerns in a professional and timely manner, resolving any issues that may arise
• Collaborate with the culinary team to ensure smooth coordination between the kitchen and dining room
• Assist in creating and implementing new menu items, promotions, and special events to enhance the dining experience for guests
• Maintain inventory and order supplies as needed to ensure smooth operations
• Adhere to all food safety and sanitation guidelines to ensure the safety of guests and staff
• Assist with administrative tasks, such as scheduling, payroll, and budget management

Qualifications

• Minimum of 2 years of experience in a supervisory role in a fine dining restaurant or luxury hotel
• Excellent communication and interpersonal skills
• Strong leadership and team management skills
• Knowledge of food and beverage operations, including wine and cocktail service
• Ability to work in a fast-paced, dynamic environment and handle multiple tasks simultaneously
• Attention to detail and a commitment to providing exceptional service
• Willingness to work flexible hours, including evenings, weekends, and holidays
• Proficiency in multiple languages is a plus