Assistant Housekeeping Manager | La Residence

The Royal Portfolio; Franschhoek; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading boutique hotel collection in Franschhoek is seeking a dedicated Assistant Housekeeping Manager. This role involves supervising and training housekeeping staff, conducting inspections, managing inventory, and ensuring guest satisfaction in a luxurious environment. The ideal candidate must have at least 2 years of experience in a 5-star hotel, excellent communication skills in English and Xhosa, and the ability to adapt to a flexible schedule. The position requires strong attention to detail and problem-solving abilities, ensuring compliance with all hotel standards.

Qualifications

• Must have at least 2 years’ experience in a 5* Hotel Housekeeping environment.
• Demonstrated excellent written and verbal communication skills in English and Xhosa.
• Ability to multitask and manage own time and workload.
• Proven job reliability, diligence and dedication.
• Must be flexible with working nights, weekends, and holidays.

Responsibilities

• Assisting in supervising and training housekeeping staff.
• Conducting inspections of guest rooms and common areas.
• Assisting in managing and maintaining inventory of cleaning supplies.
• Addressing guest concerns or requests promptly.
• Collaborating with the housekeeping team and other departments.
• Ensuring compliance with health and safety regulations.
• Assisting in generating reports and maintaining records.
• Identifying and resolving housekeeping-related issues.

Skills

Excellent written and verbal communication skills

Ability to multitask

Strong attention to detail

Problem-solving skills

Job description

The Assistant Housekeeping Manager at La Residence is responsible for supporting the Head of Department in managing and overseeing their team. Under their guidance, this group of dedicated, passionate professionals strives to consistently meet, if not, exceed the standard operating procedures for the hotel's cleanliness standards, use of amenities and room maintenance needs, to ensure that La Residence, lives up to our company purpose, which is "To give our guests a complete experience and a perfect stay".

• Supervision and Training: Assisting in supervising and training housekeeping staff, including assigning tasks, monitoring performance, and providing guidance and feedback.
• Room Inspections: Conducting inspections of guest rooms and common areas to ensure cleanliness and adherence to quality standards.
• Inventory Control: Assisting in managing and maintaining inventory of cleaning supplies, linens, and other housekeeping materials.
• Guest Satisfaction: Addressing guest concerns or requests related to housekeeping promptly and ensuring a high level of guest satisfaction.
• Team Co-ordination: Collaborating with the housekeeping team and other departments, such as front office and maintenance, to ensure smooth operations and efficient guest services.
• Safety and Compliance: Ensuring compliance with health and safety regulations, hotel policies, and procedures, including proper handling of hazardous materials.
• Reporting and Documentation: Assisting in generating reports, maintaining records, and documenting housekeeping activities and performance metrics.
• Problem-solving: Assisting with identifying and resolving housekeeping-related issues, such as equipment malfunctions or staffing challenges.

REQUIREMENTS, QUALIFICATIONS & EXPECTATIONS

• Must have at least 2 years’ experience in a 5* Hotel Housekeeping environment
• Demonstrated excellent written and verbal communication skills in English and Xhosa
• Ability to multitask and manage own time and workload
• Proven job reliability, diligence and dedication
• Strong attention to detail
• Must be flexible with working nights, weekends, and holidays

It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio.
South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document.
Please note it is a condition of employment, that all staff undergo a pre-employment polygraph test.