Animal‑Loving CX Team Lead: Elevate Support Experience

Galaxy Outsourcing Limited; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading outsourcing company in Welkom is seeking a Customer Experience (CX) Team Lead. This role focuses on enhancing the support experience for clients and leading a team to drive operational excellence. The ideal candidate will have strong interpersonal skills, a passion for animals, and a commitment to delivering outstanding customer service. Responsibilities include fostering a coaching culture, overseeing daily operations, and ensuring efficient service delivery.

Qualifications

• Demonstrated ability to lead and develop high-performing teams.
• Experience in fostering a coaching culture.
• Commitment to delivering outstanding customer service.

Responsibilities

• Lead a dynamic team focused on continuous improvement.
• Implement coaching culture and oversee operations.
• Handle customer issues with empathy and professionalism.

Skills

Interpersonal Skills

Problem-solving

Collaborative Skills

Passion for Animals

Adaptability

Job description

A leading outsourcing company in Welkom is seeking a Customer Experience (CX) Team Lead. This role focuses on enhancing the support experience for clients and leading a team to drive operational excellence. The ideal candidate will have strong interpersonal skills, a passion for animals, and a commitment to delivering outstanding customer service. Responsibilities include fostering a coaching culture, overseeing daily operations, and ensuring efficient service delivery.