Analyst

MRI Software; Cape Town; Hybrid; ZAR 300 000 - 400 000; Full time

Job summary

A dynamic technology company in Cape Town seeks an Analyst to join a small team in processing and implementing voicemail scripts for the Callmax website. The role involves managing updates, communicating with internal teams and clients, and ensuring high accuracy. The successful candidate will have strong organizational and communication skills, and enjoy a hybrid work model with both in-office and remote days. Several unique perks such as a Medical Aid Scheme, competitive pension plan, and educational benefits are offered.

Benefits

Medical Aid Scheme

Personal Pension plan

Parental Leave benefit

25 days of annual leave

Tuition Reimbursement Schemes

Flexibility to work from anywhere for two weeks

Qualifications

• Excellent time management and organizational skills.
• Strong spoken and written communication skills.
• Flexibility and ability to work independently.

Responsibilities

• Manage and track implementations through the Salesforce CRM.
• Format and update personalized script files.
• Juggle multiple responsibilities and projects.
• Work according to U.S. hours (EST) and Public Holidays.

Skills

Time management

Organizational skills

Attention to detail

Communication skills

Typing skills

Proficiency in Microsoft Office Suite

Tools

Salesforce

Goldwave

Job description

Position Summary

This Analyst will work in a small team environment while processing and implementing new voicemail scripts for the Callmax website, using Goldwave audio editing software. Both new and existing account updates will be managed simultaneously, while communicating with teams internally and with our clients. Over time, this role will expand to be the primary back-up for our script writing position: gathering leasing information from property managers and creating written voicemail scripts tailored to their community (creative writing skills not required!). A successful candidate will have excellent time management and organizational skills and enjoy repetitive tasks.

Responsibilities

• Manage and track implementations/opportunities/cases through the Salesforce CRM
• Format and update personalized answering service and on Hold music script files
• Able to juggle multiple responsibilities and projects with competing priorities and deadlines
• Excellent spoken and written communication skills, with strong typing skills
• Exceptional attention to detail, always striving for 100% accuracy
• Proficient in the Microsoft Office Suite; specifically, Word and Outlook
• Flexible and focused self-starter with the ability to follow directives and work independently
• Other duties as assigned, including cross training to backup for other members of the team

Please note, this position is required to work in accordance with U.S. hours (EST) 8:30am-5:00pm (EST) as well as U.S. Public Holidays. We understand the need to provide a flexible working environment partnered with team collaboration and socialization. Therefore, we operate a hybrid working model with 3 days in-office and 2 days remotely. This role is based at our Cape Town Office.

Perks and Benefits

• We want our staff to love working here, and so we’ve created a few unique perks such as office breakfasts, quarterly lunches and virtual social events. Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group
• Have confidence in your health with our offered Medical Aid Scheme
• Invest in our competitive Personal Pension plan and help set you up for your future
• Parental Leave benefit designed to give you time with new arrivals
• Enjoy 25 days of annual leave plus public Holidays, in addition to 16 hours of "Flex Time Off"
• Tuition Reimbursement Schemes
• Flexibility of working from anywhere in the world for two weeks per year

About Us

From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!

Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day.

At MRI, one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do.

MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more. We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!