AMS Service Management Lead — ITIL & Client Delivery

DXC Technology Inc.; Kariega; On-site; ZAR 800 000 - 1 200 000; Full time

Job summary

A global technology services company seeks a CES Service Management Lead in Kariega. This role involves overseeing managed services delivery, ensuring compliance with service obligations, and enhancing operational excellence. Candidates should have over 8 years in IT service management, ITIL familiarities, and strong leadership skills. The position requires excellent communication abilities, a Bachelor's degree in a relevant field, and eligibility for UK security clearance. Opportunities for travel may arise.

Qualifications

• 8+ years of experience in IT service management, with at least 3 years in a leadership role.
• Strong knowledge of ITIL framework and service management tools.
• Experience managing AMS for various application types.

Responsibilities

• Oversee delivery of AMS in line with contract obligations.
• Manage incident, problem, change, and release management.
• Act as the main client contact for AMS-related matters.

Skills

IT service management

Strong communication skills

Stakeholder management

Negotiation skills

Experience with ITIL tools

Familiarity with DevOps practices

Education

Bachelor’s degree in Computer Science or related field

Service management certification (ITIL)

Tools

ServiceNow

Remedy

Job description

A global technology services company seeks a CES Service Management Lead in Kariega. This role involves overseeing managed services delivery, ensuring compliance with service obligations, and enhancing operational excellence. Candidates should have over 8 years in IT service management, ITIL familiarities, and strong leadership skills. The position requires excellent communication abilities, a Bachelor's degree in a relevant field, and eligibility for UK security clearance. Opportunities for travel may arise.