Airport Customer Service Agent — Ticket Sales & Flight Support

FlySafair; Durban; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading airline company in Durban seeks a dedicated customer service representative. You will assist passengers with ticket sales, flight changes, and complaints, providing exceptional service at all times. The ideal candidate has a Grade 12 qualification, airport and ticket sales experience, and is available to work flexible hours, including weekends. Strong communication skills and a good understanding of Microsoft Office are essential for this role.

Qualifications

• Grade 12 or equivalent is essential.
• Airport and ticket sales experience required.
• Must be able to work flexible hours, including weekends and holidays.

Responsibilities

• Assist passengers with ticket sales, bookings, and flight changes.
• Handle customer complaints in a professional manner.
• Provide exceptional customer service at all times.

Skills

Customer service skills

Conflict resolution skills

Communication skills

Education

Grade 12 or equivalent

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

A leading airline company in Durban seeks a dedicated customer service representative. You will assist passengers with ticket sales, flight changes, and complaints, providing exceptional service at all times. The ideal candidate has a Grade 12 qualification, airport and ticket sales experience, and is available to work flexible hours, including weekends. Strong communication skills and a good understanding of Microsoft Office are essential for this role.