Airline Call Center Representative - Remote Support (South Africa)

Mashreq Bank; South Africa; Remote; ZAR 200,000 - 300,000; Full time

Job summary

A leading call center service provider is seeking Airline Call Center Representatives for remote support, catering to a global airline client. This full-time position requires excellent communication skills and a customer-centric mindset. Responsibilities include assisting travelers with bookings and inquiries. Flexible working hours and competitive benefits are provided.

Benefits

Competitive monthly salary

Paid training

Access to travel perks

Qualifications

• Fluent in English (verbal and written) with excellent communication skills.
• Strong computer literacy and ability to navigate multiple systems efficiently.
• Minimum of 1 year in a call center, customer service, or airline support environment preferred.

Responsibilities

• Provide world-class customer service to airline passengers via phone, email, or live chat.
• Assist customers with flight bookings, itinerary changes, cancellations.
• Document customer interactions and transactions accurately.

Skills

Customer-centric mindset

Excellent communication skills

Problem-solving skills

Strong computer literacy

Education

Matric or equivalent high school diploma

Job description

Job Summary

The Elite Job is seeking enthusiastic and service-oriented individuals to join our team as Airline Call Center Representatives – Remote Support, catering to one of the leading global airline clients. This is a full-time, work-from-home position ideal for professionals with a passion for customer service, communication, and aviation. You will be the first point of contact for travelers, handling inquiries related to bookings, flight changes, baggage, cancellations, and more — all from the comfort of your home.

Key Responsibilities

• Provide world-class customer service to airline passengers via phone, email, or live chat.

• Assist customers with flight bookings, itinerary changes, cancellations, and general travel-related inquiries.

• Resolve customer issues with empathy, efficiency, and professionalism.

• Follow airline procedures and maintain compliance with industry regulations.

• Accurately document customer interactions and transactions.

• Meet performance metrics including call handling time, quality assurance, and customer satisfaction.

• Collaborate with internal departments to resolve customer complaints and escalate complex cases when necessary.

• Stay informed on airline policies, promotions, and systems through regular training.

Required Skills and Qualifications

• Matric or equivalent high school diploma required.

• Fluent in English (verbal and written) with excellent communication skills.

• Strong computer literacy and the ability to navigate multiple systems efficiently.

• A quiet, distraction-free home workspace with reliable internet access.

• Customer-centric mindset with the ability to stay calm under pressure.

• Ability to work independently and manage time effectively.

• Professional demeanor with high attention to detail and accuracy.

Experience

• Minimum of 1 year in a call center, customer service, or airline support environment preferred.

• Experience in the travel, tourism, or hospitality industry will be a strong advantage.

• Familiarity with GDS systems (e.g., Amadeus, Sabre) is a plus, but not required.

Working Hours

• Full-time position (40 hours per week).

• Rotational shifts, including weekends and public holidays.

• Flexibility to work in different time zones depending on airline requirements.

Knowledge, Skills and Abilities

• In-depth understanding of airline procedures and ticketing systems (training will be provided).

• Problem-solving and decision-making skills.

• Active listening and conflict resolution skills.

• Ability to multi-task and prioritize in a fast-paced environment.

• Team player with a positive, can-do attitude.

Benefits

• Competitive monthly salary with performance-based incentives.

• Fully remote opportunity — work from the comfort of your home.

• Paid training and ongoing career development.

• Access to travel perks and discounts (subject to airline policies).

• Health and wellness support.

• Opportunity to work with global airline brands.

• Supportive team environment and growth potential within The Elite Job network.

Why Join The Elite Job?

At The Elite Job, we believe in empowering our team to thrive — wherever they are. Join a company that champions remote work, supports your growth, and partners with world-renowned clients. As an Airline Call Center Representative, you will not only be part of a professional and people-first culture, but you will also play a key role in connecting travelers to unforgettable experiences.

How to Apply

Ready to take off with us?
Please submit your updated CV and a brief cover letter to us.
Subject: Application – Airline Call Center Representative – Remote Support (South Africa)

Only shortlisted candidates will be contacted. Applications are reviewed on a rolling basis, so apply early!