Aftermarket Service & Customer Experience Lead

Manitou Centre South Africa; Gauteng; On-site; ZAR 400 000 - 600 000; Full time

Job summary

A leading machinery manufacturer in South Africa is seeking an HR Manager to oversee the Aftermarket department. The successful candidate will manage customer support processes, resolve post-sale issues, and lead a service team. This role requires 10 years of experience in aftermarket or operational management and strong technical understanding, particularly in the mining industry. The position is full-time, based in Gauteng, with responsibilities for continuous improvement in service quality.

Qualifications

• 10 years experience in aftermarket or operational management.
• Experience in the mining industry is an advantage.

Responsibilities

• Oversee customer support process ensuring prompt assistance.
• Resolve post-sale problems related to products or service.
• Lead team providing guidance and support for high-quality service.
• Continuously improve after-sales processes for efficiency.
• Build strong customer relationships to enhance satisfaction.
• Analyze customer feedback for trends and improvement.

Skills

Technical business understanding

Outstanding consultative abilities

Excellent interpersonal skills

Collaborative work abilities

Strategic and operational planning

Education

Technical qualification

Job description

A leading machinery manufacturer in South Africa is seeking an HR Manager to oversee the Aftermarket department. The successful candidate will manage customer support processes, resolve post-sale issues, and lead a service team. This role requires 10 years of experience in aftermarket or operational management and strong technical understanding, particularly in the mining industry. The position is full-time, based in Gauteng, with responsibilities for continuous improvement in service quality.