After-Sales & Spare Parts Leader (Automotive OEM)

Abantu Staffing Solutions; Johannesburg; On-site; ZAR 450 000 - 600 000; Full time

Job summary

A Staffing Solutions Company in Johannesburg is seeking a candidate for after-sales service management in the automotive sector. Successful candidates will possess a Bachelor's degree and 5+ years of experience, ideally in managing after-sales service for Chinese brands. Responsibilities include developing service standards, managing claims, and enhancing dealer capabilities. Proficiency in Office Software and strong analytical skills are essential. The role offers opportunities for strategic planning and leadership.

Qualifications

• 5+ years of automotive experience.
• Experience in after-sales service management at an OEM.
• Knowledge of Chinese brand after-sales service in the South African market.

Responsibilities

• Develop dealer service standard processes and design service business policy.
• Lead and develop the after-sales service team.
• Manage claims and quality.
• Develop and manage service channels.
• Enhance dealer capabilities through training.
• Handle customer relationship management.
• Manage spare parts procurement and inventory.

Skills

Teamwork skills

Good communication skills

Data analytics

Problem-solving skills

Adaptability

Initiative

Strategic planning

Education

Bachelor's Degree or above

Tools

Office Software

Job description

A Staffing Solutions Company in Johannesburg is seeking a candidate for after-sales service management in the automotive sector. Successful candidates will possess a Bachelor's degree and 5+ years of experience, ideally in managing after-sales service for Chinese brands. Responsibilities include developing service standards, managing claims, and enhancing dealer capabilities. Proficiency in Office Software and strong analytical skills are essential. The role offers opportunities for strategic planning and leadership.