After Sales Manager / Key Account Manager - OEM

Dante Personnel; Germiston; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A recruitment agency seeks a qualified Diesel Technician/Mechanic based in Germiston. The ideal candidate will have completed their apprenticeship and possess at least 5 years of technical experience. Additionally, a minimum of 2 years in Service Management and 3 years as a Regional Aftersales Manager is crucial. Responsibilities include liaising with clients, supporting workshop staff, and ensuring the dealer network efficiently repairs company products. Applicants should have a relevant qualification in Business Development or Transport Management.

Qualifications

• Minimum 5 years’ experience as a Qualified Technician/Mechanic.
• At least 2 years' experience in Service Management.
• 3 years’ experience as a Regional Aftersales Manager with dealer network exposure.

Responsibilities

• Liaise with clients and handle after sales communication.
• Ensure dealer networks diagnose and repair systems of company products.
• Compile aftersales reports based on KPIs.

Skills

Diesel Mechanic

Service Management

Communication

Workshop maintenance

Education

Certified Trade Tested Diesel Technician/Mechanic

Business Development or Transport Management qualification

Job description

Minimum requirements :

• Certified / Trade Tested Diesel Technician / Mechanic - completed Apprenticeship with 5 years' experience as a Qualified Technician / Mechanic
• Minimum 2 years' experience in Service Management
• 3 Years After Sales experience as a Regional Aftersales Manager and exposure to Dealer Networks
• A recognized qualification in Business Development or Transport Management
• Ensure dealer network diagnose, test, adjust and repair systems of all company products
• Experience with Workshop maintenance and repairs, stock holding, age analysis, service operations - repair orders, upselling, job card audits, battery tester, fix first time - dealer skill level, dealer equipment, dealer standards
• Compile aftersales reports for all regions based on KPI's
• Communication : Liaise with clients, after sales communication, customer care queries
• Provide support function to workshop front line staff

Consultant :

Edna Anderhold - Dante Personnel Pretoria Silver Lakes