Afrikaans speaking Inbound Call Centre Agent / Customer Service Agent (Pharmaceutical wholesale[...]

Isilumko Staffing; Centurion; On-site; ZAR 50 000 - 200 000; Part time

Job summary

A leading pharmaceutical wholesaler is seeking a target-driven Inbound Call Centre Agent to join their team in Centurion for a 3-month maternity fill contract. The ideal candidate will have at least 2 years of experience in a call centre, be Afrikaans-speaking, and possess strong skills in communication, objection handling, and customer relations. Responsibilities include managing customer orders, ensuring timely deliveries, and upselling products to clients.

Qualifications

• No less than 2 years' call centre experience or customer service experience in a call centre environment.
• Afrikaans speaking requires preference.
• Clear criminal record is necessary.

Responsibilities

• Take orders from customers, including doctors and pharmacists.
• Upselling to customers.
• Ensure customer deliveries take place.
• Follow up on delayed deliveries to customers.
• Handle customer objections effectively.

Skills

Objection handling

Communication

Attention to detail

Time management

Telephone etiquette

Customer relations

Relationship building

Education

Matric

Job description

One of our pharmaceutical wholesalers is seeking a target driven, customer orientated Inbound Call Centre Agent / Customer Service Agent to join their Call Centre team in Centurion. This is a 3-month contract (Maternity fill).

Qualifications and experience:

Matric

No less than 2 years' call centre experience / customer service experience in a call centre environment

Afrikaans speaking

Great track record as reference checks will be conducted upfront

Clear criminal record

Available to start next week

Key skills:

Objection handling

Communication

Attention to detail

Time management

Telephone etiquette

Customer relations

Relationship building

Key performance areas:

Take orders from customers - doctors, pharmacists

Upselling

Ensure customer deliveries take place

Follow up on delayed deliveries to customers

Objection handling