Admissions Clerk

Clinix Health Group (Pty) Ltd; Gauteng; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A healthcare service provider is looking for a Reception Administrator to manage reception and administrative tasks at Clinix Botshelong-Empilweni Private Hospital in Vosloorus. The role requires efficient handling of patient queries and maintaining the reception area to ensure high service standards. Candidates should have an administration qualification and some experience in office administration. Health-related qualifications are a plus.

Qualifications

• 1-2 years of experience in general office administration.
• Health related qualifications are an added advantage.

Responsibilities

• Manage Clerical and Front-desk tasks efficiently.
• Attend to all patient and customer queries professionally.
• Ensure the admissions area is well maintained.

Skills

Administration

Customer service

Attention to detail

Education

Administration Qualification / NQF Level 5

Job description

Location: Clinix Botshelong-Empilweni Private Hospital (Vosloorus).

Reports to: Reception Supervisor

Job Summary:

To plan and coordinate the end-to-end management of reception and administrative tasks for the hospital in alignment with Group quality standards.

REQUIREMENTS

Minimum Requirements:

• Administration Qualification / NQF Level 5.

Minimum Experience:

• 1-2 years in general office administration.

Added Advantage:

• Health related qualifications.

DELIVERABLES

• Efficient management of Clerical and Front-desk tasks.
• Professionally and diligently attend to all patient and customer queries
• Attend to calls received at front desk
• Physically inspect and ensure the admissions / reception area is well maintained each day
• Provide adequate information to customers and patients with regards to admissions and booking in accordance with Clinix standards
• Process healthcare forms (and all related documentation)
• Assist patients to accurately complete appropriate forms and documents, where required
• Obtain all required information and documentation from patients on admission i.e., Identity document and current/valid Medical Scheme card, as per the company policies and procedures
• Accurately capture patient information upon admission
• Ensure the admitting and treating doctor are accurately captured on the approved system
• Escalate any issues to the Reception Supervisor
• Execute daily tasks in a manner that maintains patient confidentiality
• Complete the discharge process as and when necessary
• Complete pre-admissions and pre-authorisations and accurately capture the information on the approved system (Inclusive of completing the Patient Master Index with authorisation / reference numbers, ICD codes (where applicable), diagnoses (where relevant) and all other relevant information.
• Complete ad-hoc general administration