Admissions Assistant

Sable International; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A professional services firm is seeking an Admissions Assistant in Cape Town to manage student placements for universities across various countries. The position requires strong communication skills and experience managing lead processes. Responsibilities include coordinating consultations, gathering necessary documentation, and providing support for clients during their transition. Ideal candidates will have relevant industry experience and a diploma or degree in a related field. A dynamic work environment is offered.

Qualifications

• Ability to manage a service delivery pipeline with strong attention to detail.
• Self-motivated, proactive, and confident working independently.
• Experience in student advising or international education is a plus.

Responsibilities

• Manage lead prequalification and coordinate consultations.
• Gather documentation for university applications.
• Maintain regular communication with clients to ensure timely submission.

Skills

Relevant industry experience

Strong interpersonal skills

Excellent written and verbal communication (English fluency)

Strong customer service skills

Computer literate (MS Excel, Word, Outlook)

Education

Diploma or degree in Psychology, International Relations or related field

Tools

CRM systems

Job description

Sable International offers innovative professional services to international citizens. We create tailor-made solutions to meet the accounting, wealth, financial, currency and nationality needs of our clients. We pride ourselves on providing solutions that suit our clients’ unique individual circumstances; our employees are key in achieving this goal.

The staff in our Cape Town, Durban, London, Melbourne, and Portugal offices are passionate about their areas of expertise and take pride in helping our clients achieve their goals. As a result, we have an energised and fun company culture, something that sets us apart from other professional services firms.

Job Overview:

Are you energetic, ambitious, and looking to develop your career? Our Study Abroad department is looking to add an Admissions Assistant to their team in Cape Town. This department provides student placement services to universities in Australia, Canada, USA, UK, New Zealand, Netherlands, Ireland, Cyprus, Sweden and Mauritius. We offer a dynamic and challenging environment where we achieve our business objectives and have fun doing it.

The Admissions Assistant plays a critical role in supporting the admissions process by managing lead prequalification, coordinating consultations, gathering documentation and ensuring a smooth transition for students from initial inquiry through pre-departure. This position requires excellent organisational skills, attention to detail and strong communication abilities to deliver an exceptional client experience.

You’re perfect for this position if you:

• Have relevant industry experience
• Have a diploma or degree (preferably in Psychology, International Relations or a related field)
• Have strong interpersonal and relationship building skills
• Can manage a service delivery pipeline with strong attention to detail
• Have excellent written and verbal communication (English fluency required)
• Are familiar with international education
• Are self motivated, proactive and confident working independently
• Have strong administrative, organisational and reporting abilities
• Have strong customer service and advisory skills
• Can take initiative and perform effectively in a fast paced environment
• Can engage professionally with international clients, students and parents
• Are computer literate and proficient in MS Excel, Word and Outlook
• Are comfortable working with CRM systems or able to learn quickly

Extra points if you have:

• Experience in student advising or international education
• Familiarity with CRM systems and virtual meeting tools
• Experience in student advising or international education
• Familiarity with CRM systems and virtual meeting tools

Your role and responsibilities:

Among other tasks, your main responsibilities will include:

Lead management and pre-qualification

• Receiving allocated leads from the CRM system
• Conducting qualifying calls to complete the pre-assessment report and collect parent details
• Scheduling meetings between qualified leads and the Study Adviser (including parent and student)
• Compiling and preparing pre-assessment reports for Study Adviser consultations

Document co-ordination and application support

• Following up with clients to gather required documents for university applications
• Assisting in creating institution selection reports based on Study Adviser recommendations (when required)
• Supporting the Visa & Admissions Adviser in preparing and submitting applications as needed

Client communication and pre-departure support

• Maintaining regular communication with clients to ensure timely submission of documents
• Sending pre-departure checklists and information on services such as airport pickup
• Providing ongoing support to ensure a smooth transition for students before departure