Accounts Receivable Officer II — Patient-Centric Call Centre

Ampath Laboratories; Centurion; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading healthcare provider in Centurion seeks an experienced Accounts Receivable Officer II to navigate customer billing and payment journeys. The ideal candidate will handle high volumes of calls with professionalism and empathy, ensuring accurate financial processes. With a minimum of two years' experience in Accounts Receivable and fluency in English and Afrikaans, you will help shape the customer experience while supporting financial health. This permanent position includes a commitment to diversity and inclusion in the workplace.

Qualifications

• At least two years of experience in an Accounts Receivable environment.
• Experience in the healthcare industry is preferable.
• Ability to manage financial conversations with confidence and clarity.

Responsibilities

• Serve as the first point of contact for customers regarding billing and payment queries.
• Manage inbound and outbound calls effectively.
• Ensure accurate record-keeping and timely payment facilitation.

Skills

Excellent verbal communication

Active listening

Empathy

Negotiation skills

Typing speed of 45 wpm

Technical proficiency in MS Office

Fluency in English and Afrikaans

Education

Completed Grade 12 with Mathematics or Accounting

Tools

OneDrive

Job description

A leading healthcare provider in Centurion seeks an experienced Accounts Receivable Officer II to navigate customer billing and payment journeys. The ideal candidate will handle high volumes of calls with professionalism and empathy, ensuring accurate financial processes. With a minimum of two years' experience in Accounts Receivable and fluency in English and Afrikaans, you will help shape the customer experience while supporting financial health. This permanent position includes a commitment to diversity and inclusion in the workplace.