Account Manager

James McKenzie Wills Limited; Remote; ZAR 300 000 - 500 000; Full time

Job summary

A dynamic consultancy firm in East London is seeking an experienced Account Manager to work closely with the Head of Sales and Marketing. You will manage and nurture existing client relationships, ensuring their ongoing satisfaction and service requirements. The ideal candidate will possess a BA/BS degree, experience in account management, and strong communication skills. This is a remote role based in South Africa that involves both client interaction and project management tasks.

Qualifications

• Experience of managing a diverse client portfolio.
• Confident in face-to-face meetings with clients.
• Highly professional and commercially minded.

Responsibilities

• Manage a portfolio of business accounts.
• Develop and maintain relationships with clients.
• Ensure clients receive marketing materials and services.

Skills

Account Management experience

Excellent verbal and written communication skills

Negotiation skills

Excellent interpersonal & organisational skills

Experience in a commercial environment

Ability to lead and motivate a small team

Adaptability

Education

BA/BS Degrees in Business, Marketing, or related fields

Job description

Role Outline

London or East Grinstead based. Working closely with the Head of Sales and Marketing and the Managing Director, you will be working on a wide range of projects and partnerships focusing on customer success. Responsible for managing and nurturing the existing client base. You will be building long-term relationships with our clients with the goal of keeping existing clients or accounts secure with James McKenzie and servicing their day to day requirements. You may be able to support with finding new business, be assigned prospects, given accounts, or a combination thereof. Tasks may involve project management, strategic planning, logistics and marketing.

Key Responsibilities

• Directly responsible for managing a portfolio of business accounts.
• Develop and maintain long-term relationships with existing and new clients.
• Makes sure clients receive requested marketing materials, products and services
• Builds new business relationships using existing industry contacts.
• Deals directly with key Client stakeholders (i.e. HR Managers)
• Feeds back all suggestions for improvement and market research.

Desired Skills

• BA/BS Degrees in Business, Marketing, or any other related fields
• Experience of managing a diverse client portfolio
• Account Management experience
• Experience in a commercial environment
• Confident in face-to-face meetings with clients
• Highly professional, commercially minded
• Excellent interpersonal & organisational skills
• Excellent verbal and written communication skills
• Negotiation skills
• Adaptability
• Ability to lead and motivate a small team would be an advantage
• London or East Grinstead based