Account Executive

Booking Holdings, Inc.; Sandton; Hybrid; ZAR 200 000 - 300 000; Full time

Job summary

A leading online travel agency is seeking an Account Executive to support both new and existing accommodation partners. This role involves communicating requirements, building webpages, and providing training on the Booking.com extranet. Ideal candidates will possess strong communication skills and a proactive attitude, with experience in the travel or hospitality sector being advantageous. The position offers competitive benefits and a hybrid working arrangement based in South Africa.

Benefits

Annual paid time off

Generous paid leave scheme

Industry leading product discounts

Hybrid working arrangements

Qualifications

• Excellent face-to-face and telephone communication skills required.
• Proficient in English both spoken and written necessary.
• Experience in e-travel or the hospitality industry is advantageous.
• Ability to work independently and responsibly is essential.
• Must be a motivated team player in e-travel and hospitality.

Responsibilities

• Communicate proactively with partners via phone and messages.
• Build and maintain positive partner relationships.
• Advise on opportunities for business improvements using internal tools.
• Participate in team learning activities weekly.
• Provide support for accommodations to build webpages on Booking.com.
• Train new properties on extranet and rates system usage.

Skills

Communication skills

Proficient English

Experience in e-travel or hospitality

Proactive attitude

Teamwork

Job description

Role Overview

As an Account Executive your main task will be to provide support to new and existing accommodation partners, contacting, informing and advising them about how to meet the demands of the visitors on the Booking.com website. You will also build the accommodations webpages and train the new accommodations on how to use Booking.com’s extranet and how to use the systems that can improve their availability and supply.

Key Job Responsibilities and Duties

• Day-to-day pro-active communication with partners in your region by telephone, by internal messaging and occasionally in person to assist with the development of the business.
• Building positive relationships with partners to ensure that they offer the best availability and rate structure.
• Discuss opportunities with partners that will help improve business by using Booking.com BV’s internal tool of priority setting.
• Participation in weekly team learning in your office.
• Advise accommodation partners regarding their (potential) webpages on the Booking.com website and how they can amend data with respect to supply, availability, specials, promotions.
• Providing support to properties or Booking.com BV in building the webpage for accommodations and/or maintaining property information on the Booking.com website.
• Delivering training by phone to new and or existing properties on how to use Booking.com’s extranet and rates & availability system.

Role Qualifications and Requirements

• Excellent face-to-face and telephone communication skills.
• Proficient English speaker and writer.
• Affinity/experience within e-travel and/or hotel/travel industry is a plus.
• Pro-active, sense of responsibility and can work independently.
• Great teammate, motivated and enjoys to work in e-travel and hospitality.

Benefits & Perks - Global Impact, Personal Relevance:

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)
• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

Diversity, Equity and Inclusion (DEI) at Booking.com:

Diversity, Equity & Inclusion have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.

Take it from our Chief People Officer, Paulo Pisano: “At Booking.com, the diversity of our people doesn’t just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It’s a place where you can make your mark and have a real impact in travel and tech.”

We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

Application Process:

• Let’s go places together: How we Hire
• Detailed instructions on post-application requirements including any required application materials, deadlines, portfolios, coding challenges, or other assessments as defined by BU or department.
• This role does not come with relocation assistance.

Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.

Pre-Employment Screening: If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.