Accommodation Coordinator

EF Education First Gruppe; Cape Town; On-site; ZAR 200 000 - 300 000; Part time

Job summary

A leading international education provider in Cape Town is seeking an Accommodation Coordinator to ensure student wellbeing by recruiting and managing host families. The ideal candidate should have a Bachelor's degree, 5 years of operational experience, and fluency in English. Responsibilities include host family recruitment, student support, crisis resolution, and cross-team collaboration. This position comes with a 3-month contract and strong potential for full-time conversion. Join us to make a difference in the lives of international students!

Benefits

Discounts on EF programs

Free use of EF Hello app

Tuition reimbursement after 1 year

Career advancement opportunities

Qualifications

• Full fluency in English (reading, writing, speaking).
• 5 years of operational experience in marketing or customer service.
• Experience living, working, or studying abroad is a plus.

Responsibilities

• Recruit host families and develop recruitment strategies.
• Manage relations with host families and students.
• Ensure student satisfaction and safety.
• Handle crisis situations and conflict resolution.
• Collaborate with international sales offices.

Skills

Fluency in English

Organizational skills

Customer service

Problem-solving

Education

Bachelor’s Degree

Job description

At EF Language Abroad, we believe that the world is better when people try to understand one another.

Since 1965, we’ve helped millions of students discover new places, embrace diverse cultures, and gain fresh perspectives. We offer immersive short-term and long-term language courses and programs across different languages in the countries where they’re spoken. Together, our global staff help students from around the world develop the language skills they need to achieve their dreams.

Are you ready for a dynamic role in a truly international environment?

As the Accommodation Coordinator, you will ensure the well‑being and satisfaction of our international students at their host families while recruiting new host families and managing the current ones. You will be working directly under the Accommodation Manager. The position requires innovation and adaptability to not only fulfil the needs of our students – but to anticipate them.

Start Date: October 2025

3‑Month Contract with possibility to convert to a Full‑Time Position

Your key responsibilities will include:

• Host Family Recruitment: Recruit host families in accordance with EF policies. Develop and execute host family recruitment strategies, including social media campaigns, advertisements, and community events. Visit prospective host families to determine suitability.
• Host Family Management: Serve as main point of contact for host enquiries, providing excellent customer service. Create successful matches between students and host families. Complete routine and drop‑in visits. Process and maintain accurate homestay records.
• Student Support: Check in on student’s satisfaction throughout their stay, and ensure they feel safe, comfortable, and supported.
• Safeguarding: Take responsibility for the health and safety of all students, always adhering to EF policy and procedures during risk assessments and emergency situations.
• Crisis & Conflict Resolution: Work directly with host families and students to solve problems, manage crisis situations, and help students acclimate to their new environments.
• Cross‑Team Collaboration: Liaise with EF’s international sales offices and school staff regarding student logistics, welfare, and disciplinary matters.
• On‑Call Duties: Share responsibility for emergency phone coverage with other permanent staff, ensuring support is always available to students.
• Representation: Attend local fairs and events as a representative for EF Cape Town.

What we are looking for:

Full Fluency in English (reading, writing, speaking)

All additional international languages are a plus!

Minimum Qualification: Bachelor’s Degree

Minimum Experience: 5 years of operational experience (marketing or customer service related)

Someone who is approachable, friendly, and handles challenges with positivity!

Organized, solution oriented and able to provide calm support to students and host families

Experience living, working, or studying abroad is a plus!

Full working rights in South Africa

What EF offers:

• Discounts on EF programs for Staff, and Staff Friends and Family for all EF Programs
• Free use of EF Hello: a premium Language Learning App
• Tuition Reimbursement for continued education after 1 year
• Exciting opportunities for domestic and international career advancement within 2-3 years
• And much more…

At EF Language Abroad we are dedicated to our mission of opening the world through education, harnessing the power of language learning to deepen the connection between people across the globe.

Ready to make a difference in the lives of International students? Apply now!

About EF Education First

At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities.

When you join EF, you join a multicultural and diverse community working across more than hundreds of schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer, and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, identity, experience and everything else that makes you unique.

Founded in Sweden in 1965, EF has schools and offices around the world, including hubs in Boston, London, São Paulo, Tokyo, Zürich, and more. Learn more at https://www.ef.com.

EF is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All positions are subject to a criminal background and/or reference checks, as applicable.

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