Senior Operations Manager

Fidelity Services Group; KwaZulu-Natal; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading security services provider in South Africa is seeking a Senior Operations Manager to oversee the efficient operations at the Richards Bay Coal terminal. The ideal candidate must have at least 5 years of experience in security operations, strong leadership skills, and a valid PSIRA Grade A registration. Responsibilities include managing personnel, ensuring budget compliance, and liaising with clients. Interested candidates can submit their CVs by January 30, 2026. This position supports diversity and inclusion.

Qualifications

• At least 5 years’ experience in security operations, preferably with management experience.
• Experience in budget development and management.
• Strong planning, leadership, and interpersonal skills.

Responsibilities

• Ensure efficient day-to-day running and operations at the Richards Bay Coal terminal.
• Manage personnel matters and ensure adherence to budgets.
• Maintain compliance with quality management standards.
• Submit monthly and quarterly reports as required.
• Liaise with clients and community heads.

Skills

Management of Managers

Fluent Zulu speaking

Client liaison skills

Leadership skills

Organisational skills

Education

Valid PSIRA Grade A registration

Valid competency certificates (Firearms control act)

Job description

A Senior Operations Manager position is vacant for the Ukhosi Contract.

The overall purpose of this position is to ensure the efficient day to day running and operations in the Richard Bay Coal terminal line in Northern KZN.

Key areas of responsibility will include:

• Management of Managers/Sector Managers and ensuring that all personnel matters are dealt with promptly
• Ensuring that all managers maintain and adhere to set budgets
• Asset control
• Responsible for staff, duty rosters, medicals, polygraphs and training
• Ensuring that due process is followed regarding the submission of quotations for purchases or repairs
• Ensuring that all operations comply with the standards and procedures required by the quality management system
• Submission of monthly and quarterly reports as required by Management
• Client liaison skills
• Fluent Zulu speaking
• Liaison between FSS and community heads

Qualifications, experience and other competencies required:

• Valid PSIRA (SOB) Grade A registration and accreditation
• At least 5 years’ experience in security operations, preferably with some experience in a management position
• Fully competent in the new firearm act, business purposes all calibre firearms (Handgun, shotgun, rifle and hand machine carbine)
• Valid competency certificates (Section 10 of the firearms control act, 60 of 2000)
• Working knowledge of the Firearm act and regulations
• Experience in budget development and management is required
• Experience in sales and marketing would be an advantage
• Knowledge of ISO 9001:2000 Quality Management and the implementation process thereof
• Strong planning, leadership and organisational skills as well as good interpersonal and communication skills are essential
• Good interpersonal communication and client liaison skills, at all levels are most important
• A valid unendorsed driving license and own transport are essential

Core Competencies:

• Strong leadership skills
• Strong communication skills
• Strong planning skills
• Strong organisational skills

Interested candidates whose credentials best match the requirements can submit their CV’s before close of business on 30 January 2026 [e-mail] with subject line ( Senior Operations Manager Richardsbay)

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.

Fidelity Services Group (Pty) Ltd supports the global fair practice and business ethics on the continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.