Transport à Singapour

Responsible to define, develop and implement Aftermarket solutions, processes, systems, competencies, governance and KPIs for UD International Sales Hub APAC to drive retail excellence delivering optimum levels of customer satisfaction and branded sales experience throughout the dealer network

Budget and generate revenue through competitive parts, service agreements, service offers and connected solutions

Secure highest levels of product quality and drive quality resolving processes to continuously improve unhappy to happy (U2H) lead-times

Implement guidelines, processes and systems to achieve key sales objectives, competence development and cost efficiency

Build the strategy and annual business plan for Aftersales, Hub APAC with specific emphasis on people development, sales improvement, increased penetration and profitable growth

Develop and implement competitive parts, service and connected solutions offers

Support markets to implement and develop service agreement business

Create a price strategy that supports business growth and customer satisfaction

Ensure optimum parts availability at both warehouse and dealers working closely with colleagues from Service Market Logistics (SML) to implement LPA

Drive retail business development to secure operational excellence by securing necessary standards, measures, processes, audits and follow up

In conjunction with the markets measure and actively follow-up to continuously improve customer satisfaction

Support markets with network development including investment/divestment, facility design, corporate identity and signage

Develop and implement retail systems to support business growth and customer satisfaction

Secure high degree of competence in the dealer network delivered through train the trainer concept and measured through effective tools and processes

Ensure optimum support to markets, dealers and technology to drive product improvement and effectively resolve quality issues

Manage the warranty process ensuring dealers and markets strictly adhere to established processes

Track and report the warranty and campaign cost on a monthly basis and recommend the warranty surcharge on an annual basis

Deliver all Aftermarket requirements in product and commercial projects

Work closely with business control to ensure accurate reporting, estimate and budget setting

Attract, motivate, develop and retain talent to build a team of customer focused, energized and inspired colleagues that always go the extra mile

Proven overall leadership skills with at least 10 years of leadership experience demonstrating a strong track record of professional achievements, preferably also with a customer interface

Specific and proven experiences/expertise in the following areas are specifically sought for:

Significant experience from multi-cultural, multi-brand, global operations

Experience from retail excellence and service leadership operations

Strong experience from automotive aftermarket and soft product operations

Strong interpersonal skills/abilities with a high degree of flexibility, including an ability to network effectively across a diverse customer base/internal organization and to build enduring relationships across functional areas and geographical areas

Significant change management experience

Demonstrated ability to set demanding targets and to motivate teams and individuals to deliver outside their comfort zones, whilst further developing an excellent working climate and atmosphere

Distinctive problem-solving abilities, synthesizing and communication skills

A can-do mindset with high drive and energy - i.e. willingness to 'go the extra mile'

Strong personal credibility, integrity and creativity

Willingness and ability to travel as needed

Good communication skills (written and oral), in English and good communication/interpersonal skills in general

Experience from working abroad with strong understanding of cultural differences

Good knowledge in the IS/IT procedures and systems