Sales Coordinator (Customer Service -SAP)- Up to $3700 | WEST

Search Personnel Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading recruitment agency in Singapore is seeking a Sales Coordinator to manage customer orders and service communications. The ideal candidate has a diploma in Business Administration or Logistics, with 2–3 years of relevant experience in customer service or administrative roles. Proficiency in SAP and Microsoft Office, along with bilingual communication skills in English and Mandarin, are required for this permanent position offering a competitive salary with benefits.

Benefits

14 days annual leave

Variable bonus

Qualifications

• Minimum 2–3 years of experience in customer service or administrative roles.
• Experience in engineering, manufacturing, or service-based industries preferred.

Responsibilities

• Process sales and service orders in SAP accurately.
• Serve as the main point of contact for customers and distributors.
• Maintain and update records in SAP for customer accounts.

Skills

Customer service skills

SAP/ERP proficiency

Bilingual in English and Mandarin

Analytical skills

Education

Diploma or higher in Business Administration or Logistics

Tools

Microsoft Office (especially Excel)

Job description

• Position: Sales Coordinator ( Customer Service Admin-SAP)

• Location: Tuas (3 bus stops from Joo Koon MRT)

• Working hours: 5 days, Monday to Friday (8.00am to 5.00pm)

• Salary (commensurate on experience): Up to $3700 + 14 days annual leave + Variable Bonus

• Duration: Permanent

• Industry: Manufacturer

Main Responsibilities

• Process sales and service orders in SAP/Resolv accurately and on time.

• Ensure all supporting documents (quotes, POs, DOs) are properly filed and updated.

• Track and follow up on open orders, deliveries, and service jobs.

• Serve as the main point of contact for customers and distributors on order status and service updates.

• Coordinate with Service, Sales, and Accounts teams to resolve issues promptly.

• Manage warranty or repair documentation.

• Work with the Service team to arrange shipments, packing lists, and on‑time deliveries.

• Monitor stock levels for common parts and assist in procurement coordination.

• Maintain and update records in SAP/Resolv for customer accounts and parts transactions.

• Support process improvement and system enhancement initiatives.

• Prepare quotations, sales acknowledgements, and backorder reports.

• Assist in ISO/BizSAFE audits and handle general administrative support for the CS and Service teams.
  

Requirements

• Diploma or higher in Business Administration, Logistics, or related field.

• Minimum 2–3 years of experience in customer service, order processing, or administrative roles.

• Experience in engineering, manufacturing, or service‑based industries preferred.

• Proficient in SAP/ERP systems and Microsoft Office (especially Excel).

• Bilingual in English and Mandarin to liaise with Mandarin speaking associates in view of business communications

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Joie Chang

Deputy Consulting Director (APAC)

Reg no.: R2090601

EA No: 13C6684

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.