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Job Title: Logistics Manager

Education: Bachelor's Degree

Location: Manager

Category: Operations

Job Type: Permanent

About PSA BDP

PSA BDP, a member of the PSA Group, is a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions. The company is headquartered in Philadelphia, PA, and employs more than 5,500 people worldwide.

We are a team that celebrates our unique diversity and close-knit community atmosphere. Our core values begin at the very top and span the broad reach of our global community.

We offer dynamic careers for those individuals looking to be a part of something bigger and provide unequivocal opportunities for growth within the organization.

PSA BDP serves over 5,000 customers, including some of the world's leading multinational companies within the chemical, retail & consumer, life sciences & pharmaceuticals, and electric vehicle & industrial verticals.

The Logistics Manager is responsible for operational excellence of the teams under his/her care. He/she manages profit and loss for each customer, fosters a culture of excellent customer service, conducts manpower planning and deployment, and ensures operating costs are controlled. The role also involves developing additional business from existing clients.

• Oversee the smooth running of day-to-day operations.
• Ensure teams follow SOPs and investigate non-compliance.
• Adhere to PSA BDP Health, Safety & Environmental and Security Policies and Standards.
• Ensure audit checks on all outgoing documents are performed by team leaders.
• Communicate and coach team members on best practices and pitfalls.
• Conduct team and inter-department meetings to resolve bottlenecks and improve customer service.
• Maintain credible backup plans with cross-trained team members.
• Manage the team to achieve operational excellence.
• Create a customer service culture emphasizing prompt and proactive responses.
• Assist customers in resolving shipping issues.
• Hold regular operational meetings with customers for feedback and issue resolution.
• Investigate customer complaints and implement corrective actions.
• Collaborate with other departments to enhance customer experience.

• Plan manpower resources to balance workload and enhance productivity.
• Conduct performance appraisals and coaching.
• Train potential leaders for succession planning.
• Mentor team leaders for independence and issue management.
• Orient and induct new staff effectively.
• Provide on-the-job and leadership training.
• Create a motivating work environment.

• Analyze profit & loss statements to identify issues.
• Propose cost containment measures.
• Monitor and follow up on customer payments.
• Streamline processes to reduce wastage and costs.

• Participate in joint sales calls with the sales team.
• Prepare quotations for tenders.
• Provide prompt pricing quotations to sales or customers.

• Analyze operational statistics and submit monthly reports.
• Submit monthly KPIs reports to customers.

• Define the business direction of the department.
• Ensure revenue, cost, and profit targets are met as per budget.

• Diploma or Degree in Logistics and Supply Chain Management is an advantage.
• Minimum 6 years of managerial experience in forwarding, shipping, documentation, or logistics industry.
• Good knowledge of import/export procedures across air, land, and sea freight.
• Knowledge of forwarding, shipping, and documentation processes.
• Understanding of Letters of Credit.
• Experience in management reporting and writing skills.
• Proficiency in MS Office; familiarity with IT systems is an advantage.
• Experience with SAP and other logistics systems.
• Knowledge of compliance requirements and industry regulations.
• Excellent interpersonal and communication skills.
• Strong customer service and problem-solving skills.
• Proven leadership and management capabilities.
• Experience managing teams of more than 10 members.