E-COMMERCE RETAIL SALES MANAGER

57 EMPLOYMENT AGENCY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading employment agency in Singapore is seeking an experienced e-commerce manager to develop strategies and enhance online sales. Responsibilities include analyzing performance, managing product listings, and leading a team. The ideal candidate should possess strong analytical and communication skills, along with a solid understanding of digital marketing tools. Experience with online marketplaces is an advantage.

Qualifications

• Strong understanding of e-commerce platforms and digital marketing tools.
• Analytical mindset with proficiency in tools like Google Analytics and Excel.
• Excellent communication, negotiation, and project management skills.
• Experience with online marketplaces is an advantage.

Responsibilities

• Develop and implement e-commerce strategies to meet online sales targets.
• Analyze sales performance and customer behavior to improve conversion rates.
• Manage product listings and ensure accurate descriptions and pricing.
• Collaborate with digital marketing on campaigns and promotions.

Skills

E-commerce strategy development

Analytical skills

Communication skills

Digital marketing tools

Project management

Tools

Google Analytics

Excel

Job description

Job Description

• Develop and implement e-commerce strategies to meet or exceed online sales targets.
• Analyze sales performance, customer behavior, and web analytics to improve conversion rates.
• Identify opportunities for upselling, cross-selling, and customer retention.
• Manage and optimize product listings across all online platforms
• Ensure accurate product descriptions, pricing, stock levels, and visuals.
• Collaborate with the digital marketing team on email campaigns, paid ads, SEO/SEM, and social media.
• Plan and execute online promotions and seasonal campaigns to drive traffic and conversions.
• Monitor customer service quality and feedback, ensuring timely and professional response to queries or complaints.
• Liaise with supply chain and warehouse teams to manage stock availability and order fulfillment.
• Monitor return/refund processes and ensure efficient reverse logistics.
• Lead and mentor a team of e-commerce executives or coordinators.
• Conduct performance reviews and provide ongoing training and development.

Requirements

• Strong understanding of e-commerce platforms and digital marketing tools.
• Analytical mindset with proficiency in tools like Google Analytics, Excel, or CRM systems.
• Excellent communication, negotiation, and project management skills.
• Experience working with online marketplaces is an advantage.
• Knowledge of various platforms and online sales strategies and can be used to conduct digital sales or website conversions.
• Familiarity with web design and a keen eye to detail.
• Ability to work on weekend, public holiday.
• Ability to work under pressure