Customer Service Manager (Co-load)

ECMS EXPRESS (S) PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A logistics company in Singapore is seeking a skilled customer service representative with a diploma and 3-5 years of experience in the air freight industry. The role includes managing inquiries, providing booking confirmations, and monitoring shipment status. Strong negotiation and communication skills are essential, along with proficiency in Microsoft Office.

Qualifications

• Minimum Diploma with 3-5 years of customer service and relevant experience.
• Proven experience in air freight industry or logistics firm is a plus.
• Ability to work independently and collaboratively in a fast-paced environment.

Responsibilities

• Manage the HAWB process in Cargoware for Export permit declaration.
• Monitor shipment status and manage customer inquiries.
• Provide booking confirmation to customers or Sales.

Skills

Customer service

Negotiation skills

Communication skills

Problem-solving

Education

Diploma

Tools

Microsoft Office

Logistics management software

Job description

Job Description:

• Received enquiry from Sales or direct customer and forward to Planner with cargo details.
• Received rates from Planner, forward to Sales and follow cargo status.
• Create JOB in Cargoware for cargo details, shipper requirements and request Planner to proceed booking with quotation email.
• Provide booking confirmation to customer or Sales once received Planner.
• Manage HAWB process in Cargoware and activate service provider - Declarator for Export permit declaration.
• Monitor shipment status of uplift, arrival and any irregularity.
• Received inbound pre-alert from customer. Activate service provider - Declarator for Import permit and liaise with OPS for terminal clearance, breakdown or delivery (if any).
• AR process and ensure receipt payment from customers within granted period.
• Others - Source prices or solutions for businesses do not transit via SG if any enquiry from Sales through WCA network.

Job Requirement:

• Minimum Diploma with 3-5 years of customer service and relevant experience

• Proven experience in air freight industry or logistic firm will be a plus point.

• Strong negotiation skills and experience in finding new customer.

• Excellent communication skills, with the ability to build and maintain relationships with internal and external stakeholders.

• Strategic Ability to multi-task, prioritize, and manage time effectively thinking and problem-solving abilities focus on driving results and delivering value.

• Ability to work independently and collaboratively in a fast-paced environment.

• Proficiency in Microsoft Office suite and experience with logistics management software is a plus.