Quality Control jobs in Singapore

Work as part of a team of infrastructure team to ensure smooth operations that conformed with the agreed Service Level Agreement (SLAs)

• To establish ITSM standards, processes and guidelines that are in line with industry standards and best practices
• Provide technical leadership to team members and provide technical consultancy to customers on matters related to system performance, integration and configuration.
• Assist project Service Delivery Manager on managing the day-to-day Operations management.
• Analyze system performance and make recommendations for optimization
• Ensure that the production environment is highly available per the needs of the business and established Service Level Agreements.
• Lead and establish Root Cause Analysis for all High Severity issues. Work with multiple teams for successful resolution of issues and incidents
• Review Incident Report
• Participate in the upgrade/patching planning and execution of the Middleware software
• Ensure adherence to applicable Change and Release Management processes.
• Develop technical documentation and procedure on monitoring, performance.
• Regular projects reporting update to SDM & any other duties as and when assigned
• Lead problem determination on system errors or malfunctions, and works with the application team/supplier to identify, diagnose and rectify the problem.
• Performs capacity study to analyze current resource utilization and estimates future requirements.
• Monitor system to ensure high availability and optimal performance
• Update documentation of work

• Degree in any Information Technology degree or related sciences
• Windows system administration background is required
• 5+ years of VMWare experience with good knowledge on HCI (Hyper Converged Infrastructure), SDDC, ESX, VCenter and Hyper-V
• Familiarity with VMWare automation (VRA,VRO)
• Hands‑on knowledge in Shell, Perl, Python or PowerShell
• Familiarity with automated security patch and vulnerabilities management.
• Experience planning and setting up project environments across development, QA and production
• Experience in software‑defined infrastructure software stack
• Experience in VActive Directory, Domain Controller, DNS, DHCP, DFS, Proxy and Firewall servers
• VCP certification is a definite plus
• AWS Certified preferred
• Familiarity with the Government Data Centre (GDC) on boarding process
• Familiarity with the prevailing Singapore Government standards and policies on infrastructure design and governance
• Qualified in ITIL or similar qualification in Service Management is preferred