Mechanical Engineer jobs in Singapore

The Deskside Services Engineer provides on-site technical support for end-user computing environments across Singapore locations. This role ensures timely resolution of hardware, software, and network issues, and contributes to the overall stability and efficiency of IT operations.

• Set up and run meetings and events, including technical support for AV equipment and coordination with stakeholders.
• Provide Level 2 support for desktops, laptops, printers, and peripherals.
• Troubleshoot and resolve hardware/software issues using remote tools or in-person support.
• Perform installations, upgrades, and configuration of IT equipment.
• Execute tasks defined in the Statement of Work (SOW) including IMAC (Install, Move, Add, Change) activities.
• Maintain compliance with Service Level Agreements (SLAs) and internal IT policies.
• Document incidents and resolutions in the ITSM system.
• Support procurement, deployment, and lifecycle management of IT assets.
• Maintain accurate records of hardware/software inventory.
• Coordinate with Service Desk, Application Support, and Infrastructure teams.
• Escalate unresolved issues to appropriate support tiers.
• Communicate effectively with users and stakeholders.
• Participate in service reviews and performance evaluations.
• Recommend improvements to support processes and tools.

• Diploma or Degree in Information Technology, Computer Science, or related field.
• Minimum 2–3 years of deskside or field support experience.
• Proficiency in Windows OS, Microsoft Office Suite, Active Directory, and remote support tools.
• Familiarity with ticketing systems (e.g., ServiceNow).
• Certifications such as CompTIA A+, ITIL Foundation, or Microsoft MCP are advantageous.

• Strong troubleshooting and analytical skills.
• Excellent customer service and communication abilities.
• Ability to work independently and manage multiple priorities.
• Knowledge of network fundamentals and mobile device support.