It Manager jobs in Italy

Job Description and Requirements

• 3rd level support for virtualized environments (based on Citrix On-Premises/Citrix Cloud and MS Azure)
• Upgrading and updating Infrastructure Components
• Profile Management Windows Roaming Profile – Citrix UPM – MS FSLogix
• Setup and maintenance of Citrix / Azure infrastructure
• Support multi-cloud platforms
• Architectural changes on Citrix XenApp / XenDesktop landscape
• Handling of 3rd level support (incidents and service requests)
• Vendor ticket handling with Microsoft, Citrix, HP
• Debugging with the right set of Tools
• Troubleshooting Citrix based problems with good understanding of fundamentals
• Troubleshooting based on Citrix Director
• Continuous service and stability improvements
• Hardware support for Client Virtualization infrastructure (on-site in Singapore) in collaboration with the local Data Center team
• Accountability for monitoring and patching of infrastructure
• Automation of tasks using PowerShell
• Handling SSL Certificates
• Participation in technical team sync calls
• Participation in internal customer meetings
• Packaging and deployment of software using SCCM / PowerShell / Chef
• Perform evaluation and testing of any new Citrix client
• Perform periodic and emergency systems maintenance including patching.
• Coordinate with third-party suppliers and SAP internal departments on related support activities
• Coordinate with various teams for the daily operations, plan and execute scheduled activities
• Expert Knowledge:
  • Citrix XenDesktop
  • Windows Operating Systems
• Good knowledge:
  • Citrix Provisioning Services
  • XenServer / VMWare
  • Citrix ADC (aka NetScaler)
  • Citrix StoreFront
  • Citrix Cloud
  • MS Azure
  • PowerShell