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Hybrid E-Commerce Customer Experience Pro
Descrizione del lavoro
A logistics company in Singapore is seeking a detail-oriented E-Commerce Customer Service Executive to enhance client support across various channels. This role involves addressing customer inquiries, managing returns, and ensuring an exceptional service experience. Candidates should have a background in customer service and be proficient in Microsoft Office and Google Workspace. The position offers a competitive salary and hybrid work arrangements.
Servizi
Competenze
- Prior experience in customer service is preferred.
- Ability to multitask and thrive in a dynamic, high-pressure setting.
- Detail-oriented with a passion for delivering outstanding customer experiences.
Mansioni
- Respond promptly and accurately to customer enquiries across various platforms.
- Manage return and refund requests efficiently via e-commerce platforms.
- Liaise with internal departments to ensure seamless customer service.
- Handle customer complaints and feedback with professionalism.
Conoscenze
Formazione
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