Hybrid E-Commerce Customer Experience Pro

S1 INTERNATIONAL LOGISTICS PRIVATE LIMITED; Singapore; Hybrid; SGD 20,000 - 60,000; Full time

Job summary

A logistics company in Singapore is seeking a detail-oriented E-Commerce Customer Service Executive to enhance client support across various channels. This role involves addressing customer inquiries, managing returns, and ensuring an exceptional service experience. Candidates should have a background in customer service and be proficient in Microsoft Office and Google Workspace. The position offers a competitive salary and hybrid work arrangements.

Benefits

Competitive base salary

Performance-based incentives

Opportunities for professional development

Comprehensive health and wellness benefits

Qualifications

• Prior experience in customer service is preferred.
• Ability to multitask and thrive in a dynamic, high-pressure setting.
• Detail-oriented with a passion for delivering outstanding customer experiences.

Responsibilities

• Respond promptly and accurately to customer enquiries across various platforms.
• Manage return and refund requests efficiently via e-commerce platforms.
• Liaise with internal departments to ensure seamless customer service.
• Handle customer complaints and feedback with professionalism.

Skills

Customer service experience

Multitasking

Problem-solving

Critical thinking

Detail-oriented

Microsoft Office proficiency

Google Workspace proficiency

Education

Diploma or degree in Marketing, Business, E-Commerce, or a related field

Job description

A logistics company in Singapore is seeking a detail-oriented E-Commerce Customer Service Executive to enhance client support across various channels. This role involves addressing customer inquiries, managing returns, and ensuring an exceptional service experience. Candidates should have a background in customer service and be proficient in Microsoft Office and Google Workspace. The position offers a competitive salary and hybrid work arrangements.