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Business Service Management Specialist
Résumé du poste
A human resources solutions provider in Singapore is seeking a Customer Service Representative to provide high-quality inbound and outbound support for Business Banking clients. Candidates need a diploma or equivalent and 1-3 years of relevant experience, although fresh graduates will also be considered. The role requires efficient handling of inquiries and problem-solving skills.
Qualifications
- Minimum of 1-3 years of experience in call center/customer service.
- Experience with inbound/outbound calls is preferred.
- Fresh graduates are welcome.
Responsabilités
- Serve as a contact point for internal partners and clients.
- Ensure customer inquiries are handled efficiently.
- Conduct analysis to address client needs.
Connaissances
Formation
- Serves as a single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues
- Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
- Conducts necessary analyses to address client needs
- Communicates resolutions to clients
- Responsible in providing a professional & high quality inbound and outbound phone support on Bank’s products & services for prospective & existing Business Banking clients.
- Diploma / Bachelor’s Degree or equivalent
- Minimum 1-3 years of experience in call center/ customer service (inbound/ outbound calls)
- Open for Fresh graduate
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.