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Clinic Assistant
Job summary
A leading healthcare organization in Singapore is seeking a Patient Service Associate to provide exceptional patient support and assist in clinical operations. The role involves responding to patient inquiries, scheduling appointments, and ensuring a smooth clinic flow. Candidates should possess an N' or O' Level Certificate and ideally have experience in service roles within healthcare. A team player with strong communication skills is a must. Competitive working hours are offered.
Benefits
Qualifications
- Preferably 1 year experience as a Patient Service Associate or in service roles within healthcare settings.
- Able to work in a fast-paced environment.
Responsibilities
- Respond promptly to patient and caregiver enquiries.
- Assist medical professionals during consultations.
- Coordinate and schedule patient appointments.
- Manage patient waiting times.
Skills
Education
Company Profile: Join one of Singapore’s leading academic health systems, recognised for its excellence in healthcare, research, and education. The organisation has been ranked among The Straits Times’ Best Employers and listed in the Top 10 of Singapore’s Leading Employer Awards, reflecting its strong commitment to employee growth and engagement.
With a people-first culture, they are dedicated to staff development and workplace well-being. You can look forward to a meaningful career with an organisation that values innovation, compassion, and excellence in advancing health for the community.
Work location: Central (Specialist Outpatient Clinics)
Working hours: Office hours
Patient Support:
- Respond promptly to patient and caregiver enquiries, demonstrating empathy and service professionalism.
- Adhere to operational standards and protocols to ensure a safe and consistent care environment.
- Manage patient feedback constructively and escalate complex cases to the appropriate supervisor when required.
- Carry out patient registration and verification accurately, safeguarding confidentiality at all times.
- Process payments and billing with precision, ensuring timely completion within the same day.
- Maintain readiness of all clinic facilities, including waiting areas and self-service stations.
- Ensure the clinic is operational and prepared to receive the first patient ahead of scheduled appointment times.
Clinical Support:
- Assist medical and allied health professionals during consultations to enable smooth clinic flow.
- Coordinate and schedule first-visit and follow-up appointments based on clinical needs.
- Manage patient waiting times and provide timely updates to keep patients informed.
- Monitor and clear system work queues within the same working day.
- Be prepared to assist or rotate across different clinics or service points when needed.
- Guide patients on the use of digital tools such as kiosks and mobile applications.
- Possess N’ or O’ Level Certificate
- Preferably 1 year experience as a Patient Service Associate or in service roles within healthcare settings
- Team player with good communication and interpersonal skills.
- Able to multitask and work in a fast-paced environment.
You can reach the recruiter via WhatsApp with your CV/resume to Celine at 8977 7051 for a quicker response.
You may also drop your resume via email to celinechan@envirodynamics.com.sg – only shortlisted candidates will be notified.
Celine Chan I Reg. No: R21103433
EnviroDynamics Solutions Pte Ltd I EA License No.: 12C6285
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.