Butler

SG HOTELS PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading boutique hotel group in Singapore is seeking associates to enhance guest experiences. Responsibilities include greeting guests, assisting with check-outs, and providing hotel tours. Candidates should maintain professional grooming and possess strong customer service skills. This role offers access to exclusive hotel benefits, including discounts and staycations.

Benefits

Discounts on F&B and room rates worldwide

Access to personalized learning experiences

2 nights yearly staycation in Garcha Group hotels

20% off Food/Alcohol Bill at all restaurants and bars

Qualifications

• Maintain a well-groomed appearance as per company standard.
• Able to provide guest satisfaction experiences such as hotel tour and explanation of services.
• Be familiar with hotel facilities and promote them.

Responsibilities

• Meet and greet guests upon arrival/farewell.
• Handle check-out procedures smoothly, ensuring guest satisfaction.
• Respond to guests and work closely with hotel departments.

Job description

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

• Maxwell Reserve, Autograph Collection Hotel (Marriott)
• Duxton Reserve, Autograph Collection Hotel (Marriott)
• The Vagabond Club, a Tribute Portfolio Hotel (Marriott)
• The Serangoon Club, a Tribute Portfolio Hotel (Marriott)

Restaurants & Bars:

• Yellow Pot, Anouska's (Duxton Reserve)
• Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)
• The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)
• GupShup (The Serangoon House)

Garcha Group Benefits:

• As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels worldwide.
• As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)
• 2 nights yearly staycation in any of the 4 Garcha Group hotels in Singapore.
• 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Responsibilities include but are not limited to:

• Maintain a well-groomed appearance as per company standard.
• Meet and greet guests upon arrival/farewell.
• Escort guests and luggage within the hotel premises and provide a room orientation.
• Able to provide guest satisfaction experiences such as hotel tour, explanation of services, as well as assist with luggage handling, unpacking and packing services.
• Handle check-out procedures smoothly, ensuring guest satisfaction.
• Assist with In-Room Dining, Restaurant Reservations, Reservations of Attractions for guests.
• Respond to guests and work closely with other departments within the hotel; Front Office, Housekeeping, F&B etc to provide the best service for hotel guests.
• Keep track and attend to guest preferences and requests (eg. Pillow type, room temperatures, wake-up times).
• Coordinate special food requests (eg. dietary needs etc.).
• Be familiar with and promote hotel facilities, provide destination information and local recommendations.
• Be available for guest needs at any time during their stay.
• Report and document any guest incidents, accidents or unusual occurrences in line with company procedures.
• Upholding the highest standards of etiquette, service, and professionalism
• Handle matters with discretion and professionalism.
• Any other duties / tasks as requested by management.